Help Desk Support II

Volt Information Sciences Burlington, MA
Job Description

Volt is currently working on a Tier II PC Support role onsite with a customer in Burlington, MA who is immediately hiring. If you have 5+ years of hands on experience and great communication skills, please review the job description and apply today by sending your resume and contact information.

Thank you,

Role Summary:

This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User's hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.

* Skills/Qualifications/Experience:

* Strong problem solving/analytical/critical thinking skills

* Self-starter with excellent organizational, administrative and interpersonal skills

* Ability to multi-task and work in fast paced environment

* Ability to work independently, with team, and with User base in a professional manner

* Ability to develop good rapport and build strong relationships with User base and teammates

* Ability to present/train User base

* Experience in troubleshooting and critical incident management

* Experience in project and task management

* Experience supporting Windows 7 & 10 O/S and Microsoft applications

* Excellent oral and written, interpersonal, and communication skills

* BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:

* Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):

* Windows 7 and Windows 10

* Microsoft Office 2007 to 365

* Anti-virus/Anti-malware

* Ticketing Systems

* Hardware (Desktops and Laptops)

* Mobile Devices and Applications (smartphone and tablets)

* VPN

* Remote Desktop

* Backup Solution

* VOIP

* LAN/WAN

* TCP/IP

VOLT is an equal opportunity employer

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