Customer Success Manager
Lyra Health
 Burlingame, CA
The Company:
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. Using intelligent matching technology, Lyra connects companies and employees to high quality, effective mental health providers and care that works, and gives them the flexibility of in-person care, live video therapy, coaching programs, and digital self-care tools. We work with innovative companies, such as uber, and eBay, among others. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra Health has raised $83 million in funding to date, most recently a Series B round led by Tenaya Capital and Glynn Capital Partners.


The Role:
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be a highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. In your first year you will...

-Lead the implementations of Lyra’s offering at a segment of our employer customers
-Serve as the primary relationship owner for a segment of our employer customers, maintaining regular contact with the customers’ benefits team members and other key stakeholders
-Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
-Produce and regularly communicate customer reports
-Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
-Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
-Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Experience
2+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
-Passion for mental health and changing the healthcare landscape
-Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
-Ability to innovate and creatively solve problems in a highly collaborative manner
-Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
-Ability to prioritize and balance multiple customers
-Willingness to travel (10%)