Organizational Change Manager II

M&T Bank Buffalo, NY
Basic Function:
Responsible for the development and delivery of organizational change management strategies and plans for medium-sized projects with moderate to large change impacts. Working with other change management resources, may support higher priority projects. Focus is on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drive faster employee adoption and long-term change sustainability.
Support change management at the Bankwide level by facilitating the advancement of change management methodologies, capabilities and skills.

Job Responsibilities:
Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of medium-to-large-scale, complex change initiatives.
Serve as the primary liaison to the change sponsor, project manager, overall project team, and stakeholders. Provide guidance to enhance change effectiveness.
Oversee multiple change project schedules, associated budgets, and resources. Integrate change management activities and tasks into project plan.
Build and maintain a variety of mutually beneficial stakeholder relationships that advance change management effectiveness especially at senior leadership levels and with external partners.
Conduct and analyze a variety of assessments including stakeholder assessment, change impact analyses, and change readiness.
Identify, analyze and develop tactics to mitigate change barriers and resistance and enable change readiness.
Engage, and coach senior leaders on effective change leadership.
Direct or complete the development, delivery and management of communications. As needed, collaborate with corporate and line of business communications teams.
Provide input, document requirements and support the design and delivery of training programs or learning resources. Collaborate with Learning & Development teams.
Define and measure business readiness and success metrics and monitor change progress. Gather qualitative and quantitative data through survey development, focus groups, interviews, and other feedback mechanisms.
Develop and facilitate the implementation of change sustainability and business transition plans.
Quickly adapt to new projects and stakeholders when the subject matter is unfamiliar.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Minimum Qualifications:
Bachelors' degree and a minimum of 5 years experience in a change management, learning and development, employee communications, or product or project management role or in lieu of degree, 9 years of equivalency including 5 years of relevant experience.
Proven experience applying change management principles, methodologies and tools to deliver on projects' desired business outcomes. Evidence of leading medium-sized, moderate impact change initiatives.
Experience clearly communicating complex concepts in a simple manner as well as communicating verbally and in writing with senior management on status of initiatives.
Strong project management skills. Demonstrated history of delivering quality on time.
Experience handling multiple tasks and working under time constraints in support of various initiatives.
Advanced experience in word processing, spreadsheet, presentation, project management and email software.
Ideal Qualifications:
Bachelor's degree in business, marketing, organizational development, organizational behavior, corporate communications, or change management
Change management certification or designation (e.g., Prosci/ADKAR)
PMP Certified
Two years experience in a dedicated change management role.
Experienced in in team collaboration and file-sharing applications such as SharePoint.
Excellent problem-solving and critical thinking skills.
Banking/financial industry experience.
We encourage candidates with relevant military experience to apply.

About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


Job Posting: Jul 12, 2018, 11:58:34 AM
Unposting Date: Ongoing