Customer Service Representative

Teleperformance Brownsville, TX
Job Description Subsidiary:

Teleperformance USA

Location

Brownsville, TX

Department

Call Center Representative

Position Title

Customer Service Representative

Report To

Supervisor

Job Summary

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries

Duties/Responsibilities

Purpose of Position

Provide excellent customer service to customers by answering inquiries, finding correct solutions.

Primary Duties, Responsibilities and Requirements

* Responsible for all customer inquiries

* Provide excellent customer service

* Troubleshoot equipment and system problems

* Solve resolve issues on first call

* Thrives as a team player

* Participates in additional training

* Exercise retention efforts

* Identify customers who are comparison-shopping and inquiring about contract terms

Qualifications:

* 6 months Call Center/ Customer Service experience preferred

* Must be 18 years old

* Type 25 wpm

* High School Graduate or GED

* Ability to use desktop computer systems

* Logical problem solving skills

* Oral & written communication skills

* Open Availability

* Ability to use Windows operating systems

* Ability to work under pressure

* Demonstrate a high sense of urgency

* Keen sense of attention to detail

* Pass a Federal Background and Drug testing

* Possess a high level of Professionalism

* Experience overcoming difficulties

* Ability to understand and empathize

* Ability to demonstrate proficiency in product knowledge and call handling skills

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an equal opportunity employer.

To apply, please email Erica.castro@teleperformance.com

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