Implementation Specialist

Zoll Data Systems Broomfield, CO
Overview

ZOLL is a leading Digital Health technology company servicing the needs of the emergency and public safety industries. Our vision is to Improve Lives Through Transformational People and Products. ZOLL is one of the Denver Posts' Top Workplaces for 2017, our 6th consecutive year winning this award.

Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more! Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts and STD/LTD.

The Implementation Specialist - ePCR is the front line person for ZOLL's Implementation and Training Services organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on RescueNet products and work collaboratively with our clients to ensure they have a positive implementation experience. You will travel to client sites to perform product training, software upgrades and ultimately ensure they are successful using our applications in their everyday business activities. This position works closely with other members of the ZOLL team on process improvement, training consistency and the development of training related material and documentation.

Responsibilities

* Effectively train clients on the use of ZOLL software based on best practices, and work collaboratively with them on their system configuration.

* Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.

* Act as a training and product resource for other members of the ZOLL team.

* Provide project coordination to clients to ensure a successful training and implementation experience.

* Install RescueNet software.

* Work toward client success as an effective team member.

* Ability to travel 75%.

Qualifications

Skills, Abilities, Knowledge:

* Experience in teaching, training or supporting others.

* Understanding of adult learning challenges and how to overcome them.

* Very strong customer oriented focus and the ability to professionally handle difficult situations.

* Excellent communication, documentation, grammar and interpersonal skills.

* Good technical aptitude for working with software and Microsoft Windows.

* A high level of professionalism and the ability to think analytically.

* Knowledge and experience in EMS a plus.

* Demonstrated leadership skills.

Additional Desired Skills:

* Experience working with Microsoft SQL

* Experience as an administrator or end user of the ZOLL RescueNet application.

Education

* Associates or higher education or relative experience.

Local candidates preferred. Relocation assistance not provided for this position.

ZOLL is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, gender identity, genetic information, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.