Transportation Supervisor
 Brentwood, TN

Job Duties: -

  • Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work
  • Recommends corrective action to adjust customer complaints
  • Serves as the direct point of contact for customer issues that require immediate attention
  • Escalates operational issues to manager when required
  • Coordinates with FAP on invoice resolution and carrier escalation
  • Prepares month-end close revenue accurals reports for manager
  • Prepares and works with manager on customer QBRs
  • Determines work procedures and ensures SOPs are completed and accurate
  • Prepares work schedules and training for non-exempt employees
  • Approves and tracks work schedules for non-exempt team members
  • Supports planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules
  • Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills
  • Audits all invoices and assists the central billing team with all discrepancy investigations
  • Follows up with carriers to ensure timely receipt of invoices
  • Manages customer's requirements for load planning and routing compliance
  • Establishes crosstraining intitiives within the team
  • Assists manager with team member performance appraisals, discipline and goal setting
  • Other duties as required and assigned


  • Bachelor's degree from a 4 year college or university
  • Minimum 3 years related experience and/or training; or an equivalent combination of education and experience
  • Minimum 1 year managing direct reports
  • Experience with transportation management systems
  • Experience with optimization tools preferred
  • PC literate to include Microsoft Office products such as Word, Excel and Outlook
  • Ability to travel up to 10% of time
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions“ and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions“ of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions“.