VP, Client Relationship Director
 Braintree, MA

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Profile Summary

Responsible for developing and executing initiatives intended to meet plan retention and growth goals.

  • Fully responsible within Tax‐Exempt Markets (TEM) for the relationship management engagement with large plan sponsors (in excess of $100 million in AUM/AUA

Profile Description

Day to day activities include, but are not limited to the following:

  • enhancing existing client relationships, including promoting the sale of products and cross-selling initiatives to targeted plan sponsors and to develop trust-based relationships with multiple levels within client organization.
  • Proactively contact clients to provide advice, planning and support outside of day-to-day and “standard“ recordkeeping needs.
  • Initiate activity that aligns with revenue and profitability targets within TEM organization
  • Understand drivers and develop action plan, as appropriate, to ensure client satisfaction.
  • Coordinate all resources and other relationship touch points when situation calls for cross organization

collaboration involving sales, marketing, investments, recordkeeping and operations teams.

  • Participates in finals presentations, client meetings, requests for proposals and where needed
  • Other duties as assigned.

Knowledge and Experience

Bachelors Degree or equivalent

6+ years proven client relationship management skills

Excellent verbal and written communication skills

Strong presentation skills

Strong problem solving skills

In‐depth knowledge of financial products and services, preferably within institutional retirement services market

Professional designations (i.e, CEBS,ChFC,CFP,AIF, etc.) a plus, but not required

Series 6/63 preferred, or required within 90 days of hire

Salesforce.com or comparable CRM database experience a plus


Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.