SPS - Sales & Product Specialist - Braintree, MA (1030)

Lumber Liquidators, Inc. Braintree, MA
With more than 360 locations, Lumber Liquidators is North America’s largest specialty retailer of hardwood flooring. Our associates drive our success through a commitment to providing customers with the highest quality product at the lowest prices. Lumber Liquidators offers excellent career growth opportunities. Our compensation package for store sales positions includes additional earnings potential offered through our store bonus program. Other benefits include a low premium medical plan, paid holidays and time off, a 401(k) plan with an employer match that is immediately vested, and a casual work environment.

Job Summary for Posting

Job Title: SPS – Sales & Product Specialist

Department: Store Operations

Reports To: Store Manager

Job Status: Non-Exempt (Hourly)

Number of People Supervised: None

Budget Managed ($): None

Exciting News! New employees may be eligible to earn a Retention Bonus for joining Lumber Liquidators in Store Operations positions. Retention Bonus details to be discussed at time of offer if applicable to the position. Apply today on-line and start your dynamic new career with Lumber Liquidators!

General Position Summary:

The Sales & Product Specialist (SPS) is responsible for assisting the Store Manager, ASM 1 – Sales Supervisor and ASM 2 – Sales Support Lead in the daily operations and maintenance of the store warehouse and the retail sales floor. This role involves extensive heavy lifting and routine movement of product. Individuals in this role are focused on supporting the store warehousing, operating and selling processes, customer service and helping the store achieve or exceed sales and profit goals on a daily, monthly and annual basis. A key accountability is insuring overall customer satisfaction throughout the sales and product delivery processes.

Position Qualifications:


* High School graduate, GED or equivalent required

Related Experience, Qualifications and/or Certifications:

* Three to six months of related sales/retail/customer service experience; hardwood flooring knowledge a plus

* Previous warehouse or stockroom experience preferred

Computer Skills / Special Equipment Knowledge:

* Experience with Point of Sale (POS) systems, preferred

* Outstanding telephone skills

* Ability to drive/operate a forklift required (forklift certification required prior to operating equipment)

Additional Requirements:

* Basic retail math skills

* Written and verbal skills – Ability to effectively communicate with coworkers and customers

* Task Management – Ability to multi-task in a demanding environment, to see assignments through to completion, and to accept special projects as assigned

* Customer Service – Ability to proactively assist customers, team members, managers and associates

* Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, and scheduling needs

* Detail Oriented – Attention to detail, ability to focus on the project or task at hand and consistently deliver error free results

Physical Requirements:

* Constant (more than 50% of the time) standing, walking, and hand/finger dexterity; lifting & carrying up to 80 lbs.; pushing & pulling up to 80 lbs.

* Frequent (between 33% -50% of the time) reaching, squatting, kneeling, bending, and twisting

* Occasional (up to 33% of the time) sitting, using ladder to climb

* Vision (Near, Distance, Color, Peripheral, Depth Perception)

General Work Schedule:

This position will generally work a standard fulltime or part time workweek including evenings, frequent weekends (Saturday and Sunday), holidays and overtime as scheduled based on business and customer needs. Regular and predictable attendance is an essential function of this position.

Work Environment:

Sales & Product Specialists generally work in a warehouse and retail sales environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Little to no travel required.

The Company has reviewed this position summary to ensure that a description of the basic expectations, required qualifications and physical requirements have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as the job description which provides a complete list of essential functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this position summary, the job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions.

Lumber Liquidators is an Equal Opportunity Employer, M/F/Disabled/Veteran.

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