Quality Supports Specialist

Early Learning Coalition of Palm Beach County, Inc. Boynton Beach, FL

This position is primarily responsible for the provision of quality improvement supports to child care providers participating in the School Readiness, Voluntary Prekindergarten and CSC Scholarship programs to promote high quality early learning opportunities for families. This position requires an individual who can work independently, communicate effectively in writing and orally, understand and implement procedures and practices, and demonstrate attention to detail and accuracy in their work.


Core duties and responsibilities include the following:

* Conducts on-site programmatic assessments and review monitoring of Childcare Providers in School Readiness, Voluntary Prekindergarten and/or the CSC Scholarship programs using approved program monitoring tools.

* Conducts consistent desk reviews in the monitoring of School Readiness, Voluntary Prekindergarten and /or CSC Scholarship providers.

* Prepares reports based on finding from monitoring's and makes recommendations on areas for improvement.

* Provides on-site coaching and technical assistance that result in program improvement.

* Facilitate formal and in-service training in adherence to provider agreements and as needd in the efforts to support providers to move from theory to practice.

* Assist in conducting post audit attendance reviews in accordance with established policies and procedures and prepares reports.

* Ability to organize data for presentation in reports, documents, and other written materials.

* Assists with all special assignments, research, and report preparation. Participates in the organization of special activities related to child care programs.

* Investigates parent, provider and partner complaints as required.

* Communicates in a courteous and respectful manner to ensure a positive relationship in interactions with all employees and customers.

* Keeps Manager informed of all tasks and projects.

* Must be able to work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of this position daily.

* Performs other duties that may be necessary to maintain the success of the organization, as determined by management.


To perform this Position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This position requires successful completion of the level 2 background screening standards as set forth in s. 435.04, F.S.

* Able to work flexible hours when required.

* This position requires local travel to Palm Beach County office locations for meetings, trainings and other required duties.

* Valid Florida's driver license or State of Florida ID required.


* Bachelor's degree from an accredited four-year College or university in a related field.

* One to three years related experience and/or training


An ideal candidate will be experienced using Database software; Spreadsheet software and Word Processing software. The candidate will have an advanced experience using Outlook in an Exchange environment, tech savvy over all, experience with Box/Dropbox, familiarity with Android and IOS, Windows 8 and 10 experience, and experience working offsite using portable scanners and laptops.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this Position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands and fingers to operate and handle keyboards and office equipment. The employee is occasionally required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

* Occasionally lift and/or move up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The noise level in the work environment is usually moderate.

* This position may require 50% or more travel in Palm Beach County. Position requires county-wide travel on a regular/frequent basis, the program is community based with services being provided directed in local communities and/or in individual's homes.


The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).

The Early Learning Coalition is a drug free workplace.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

No Recruiters Please