Training Coordinator

Brigham and Women's Hospital Boston, MA
About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentā€”and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Learning Coordinator is an essential role in the development, management and execution of training programs and Organizational Development (OD) for Brigham Health and Partners HealthCare System. This individual will work closely with senior learning and OD consultants, program and platform managers, as well as the Partners Talent Management Center of Excellence team. Services will be provided in collaboration with local HR and OD and Learning Service professionals at Brigham Health. A highly collegial department, Organization Development & Learning Services (ODLS) administers a variety of "Learning Services", including: Learning systems administration and training programs.

Reporting to the Director of Learning and OD, the Learning Coordinator will support Brigham Health, their affiliates and the overall Partners HealthCare System, including: management and technical support for the learning management system, learning design and delivery, Organization Development solutions, and online and classroom training and seminars.

The ideal cnadidate will work on a high-profile, customer facing, fast paced and collegial team. They will have the ability to carry out daily work with a high degree of autonomy, customer service, communcation, team work and timeliness. This person will have the skills and knowledge to thrive in a diverse workplace, demonstrating respect of each and every person. This team member will have a customer service aptitude, strong interpersonal skills, independent problem solving ability and organizational savvy as well as a command of essential project management skills. The ability to work independently is paramount.

Principle Duties and Responsibilities

Management of Learning Management Systems & eLearning solutions

Provide organizational support on technology-based learning

* Consult to customers with HealthStream requests, including: educating on best practices and standard operating procedures, partnering on planning, completing HealthStream related tasks, etc.

* Maintain PeopleSoft and HealthStream training registration system databases, learning data and participant records; manage student registration; manage class evaluation and compliance reporting

* Support end-users of HealthStream and PeopleSoft Training Administration as "Superuser"

* Provide instructional design services, including online instructional design using industry leading authoring tools

* Participate in governance for the Learning Function, including serving on learning community committees, user groups, etc.

* Administer electronic performance tools and/or just-in-time learning products, e.g. externally hosted management development platforms

* Test online learning solutions for technical issues, usability, mobile device integration

* Research and recommend new tools technologies to enable progressive technology-based learning

* Manage the preparation, coordination and dissemination of information about a variety of learning opportunities to the Partners HealthCare community

Management of Learning and OD initiatives

Coordinate / Manage all administrative aspects of classroom training driven by the department

* Interface with faculty to coordinate schedules, course details and materials

* Manage classroom space at various sites across the Partners HealthCare system

* Manage the upkeep and learning areas of websites

* Coordinate with vendors to ensure quality training/learning materials

* Facilitate partnership with various learning functions across the Partners system

* Manage events and projects that support training/communication efforts

* Ensure smooth logistics of training sessions

* Ensure other support, including but not limited to procurement/set-up of A/V equipment, dissemination of instructional supplies, room arrangements, catering, etc.

Other Professional Activities

* Manage various projects independently

* Partner with teammates to provide logistics for new and ongoing programs

* Create efficient administrative systems and drive process improvement activities to continually improve all our products and services

* Working with internal consultants, research and learn new subject areas, based on departmental needs, to implement Human Resources / Organizational Development, Talent Management, and learning initiatives

* Develop, facilitate, teach, and make presentations to various groups as necessary

* Establish and maintain strategic business partnerships with the Human Resources department and business units across the Partners network

* Acquire and maintain knowledge of courses and learning tools, products and services

* Contribute to the support of the department's overall goals and objectives through participation in relevant meetings, activities and projects

* Other duties as assigned

* Bachelor's Degree strongly preferred, with 3 years' experience in training or online learning desired

* Experience with LMS environments, eLearning authoring and strong MS excel skills preferred

* Exposure to customer service and technical support preferred

* Ability to carry out position with a high degree of autonomy

* Commitment to high quality customer service and teamwork

* Strong analytic, problem solving and collaborative skills

* Demonstrated ability to identify problems and follow through until resolution

* Independently motivated and a self-starter

* Ability to manage multiple projects simultaneously, set priorities, work independently and collaborate with team members

* Excellent written and verbal communication skills

* Excellent presentation skills

* Experience with computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required

Skills, Abilities and Competencies Required

* Mindset: Think and Act Strategically by Establishing Clear Priorities and Alignment; Do More with Less

* Analytics and Reporting: Able to work with and analyze quantitative data, within area and scope of responsibility; comfortable with ambiguity.

* Relationship Management: Optimize Collaborative Relationships. Able to relate appropriately and effectively to a diverse group of individuals; develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; develop a network of contacts and specific influential people to reach goals.

* Flexibility & Tolerance for Ambiguity: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external clients; work to clarify situations where information, instructions, or objectives are ambiguous.

* Team Work: Able to share due credit with coworkers; promote friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers.

* Creativity and Innovation: Drive innovation for growth and create efficiencies.

* Communication: Able to edit and clearly present information through the spoken or written word; read and interpret complex information; use tact when expressing ideas or opinions; listen well.

* Initiative: Able to work independently on assigned tasks and meets established deadlines; able to plan, organize, delegate and problem solve independently; able to work under time pressure.

* Integrity: Lead the organization with character, integrity, and empathy. Able to be tactful, maintain confidences, and foster an ethical work environment.

* Measure Impact: Diligently gather data and feedback to gage overall effect of initiatives.

* Physical demands include carrying or pushing audio-visual equipment, tables and chairs

* Local Travel to various sites

* Some evening and early morning hours will be required

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