Senior Manager, Channel Operations
Carbonite
 Boston, MA

NOTICE OF FILING

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Employment and Training Administration Fax: (404) 893-4642

Atlanta National Processing Center

Harris Tower

233 Peachtree Street, N.E., Ste. 410

Atlanta, GA 30303

Employer: Carbonite, Inc. 2 Avenue de Lafayette, 6th Floor, Boston MA 02111

Work site: 2 Avenue de Lafayette, 6th Floor, Boston MA 02111

Job Title: Senior Manager, Channel Operations

Job Duties: Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Define, develop, and implement the partner program strategy to ensure a mutually beneficial relationship between the Company and its partner community. Oversee business and system requirements, technology and process design, and implementation to support the channel and the channel sales team, pricing programs, and contract requirements. Define and oversee the partner application, acceptance, and certification process. Partner closely with Sales to understand the go-to-market (GTM) strategy, and how partners are integral to the GTM strategy. Assist with consumer partner programs and business to business partner programs. Define reporting requirements and analyze channel performance results including bookings and bookings growth, new customers, and retention rates. This position manages and supervises three (3) Channel Operations Specialists that are responsible for executing, tracking, and managing lead generation, onboarding, and partner engagement programs.

Job Requirements:

  • Master's Degree in Business Administration.
  • Eighteen (18) months of work experience orchestrating infrastructure to manage partner program, partner experience, content, channel metrics and KPIs.
  • Eighteen (18) months of experience managing the data setup and architecture in NetSuite and Salesforce.
  • Eighteen (18) months of experience building channel dashboard and performance metrics in SFDC and Tableau.
  • Twelve (12) months of experience developing programs and setting rules of engagement for channel partners globally using various online design tools including Canva and Microsoft Visio.
  • Travel is required nationally and internationally 10% of the time to Salt Lake City, Utah, Switzerland, and India.

Company Overview:

Carbonite was launched with a clear goal: Provide easy-to-use, secure and affordable online backup to the consumer market. Today we are a leading provider of data protection, with a comprehensive portfolio of solutions purpose-built for consumers, small and midsized businesses with a global network of partners including VARs, MSPs and OEMs.

Together with Webroot—acquired by Carbonite in 2019—we provide end-to-end data resilience. Our company vision is to safeguard people and businesses from the cost and consequences of data loss and cyber threats. We deliver on that vision with powerful antivirus protection plus easy-to-use backup and recovery services.

Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our 1600 employees are empowered and encouraged to build their careers at Carbonite.

We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. Carbonite is growing fast, and we're currently looking for talented candidates around the globe. Are you ready to grow with us? #LI-DNI

Carbonite, Inc. is an equal employment opportunity and affirmative action employer does not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. Upon request, accommodations will be made available during the recruitment process for applicants with a disability. If you require accommodations, we will work with you to provide or arrange for the provision of suitable accommodation wherever possible. All qualified applicants are encouraged to apply.