Senior Learning Technologist

Brigham and Women's Hospital Boston, MA
About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentā€”and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Senior Learning Technologist (SLT) is an essential role focused on the development, management and execution of Learning & Development for Brigham Health and Partners HealthCare System. This individual will work closely with senior learning and OD consultants, program managers, and the Partners Talent Management Center of Excellence team. Services will be provided in collaboration with local HR and OD and Learning Service professionals at Brigham Health.

Reporting to the Director of Learning and Organizational Development, the SLT will support the development of learning solutions by applying sound instructional design and adult learning theory. The SLT will design alternative teaching modalities and content delivery methods. The SLT will assist in the creation of educational materials and resources for both traditional classroom-based and virtual synchronous workshops as well as online, self-directed, asynchronous learning. They will also be responsible managing third party online learning content including sourcing, integration, marketing and impact measurement. The SLT will also support development of web sites, materials, social media, other online channels and foster collaborative and peer learning.

A highly collegial department, Organization Development & Learning Services (ODLS) administers a continuum of "Learning Services" including: learning design and delivery, customer service and technical support for the learning management system, Organization Development solutions, and online and classroom training and seminars. The ideal candidate will work on a high-profile, customer facing, fast paced, team and have the skills and knowledge to thrive in a diverse workplace, demonstrating respect of each and every person.

Principal Duties and Responsibilities

Instructional Design

Develop world class learning materials

* Design and develop digital learning (multimedia and web-based using e-learning authoring tools) in-house or with external vendors using the most effective delivery methods

* Design learning for both physical and virtual classroom environments.

* Build meaningful engagement and interactivity in a variety of learning environments.

* Architect programs that include techniques for increasing online collaboration, active and simulation based learning activities.

* Guide SMEs in evaluating current teaching methods and tools to encourage improvements in teaching effectiveness, delivery technologies, and instructional materials.

* Evaluate the effectiveness of training delivery, post training skills assessments, and practical application exercise.

Learning Technology

Manage digital content strategy & delivery platforms

* Engage instructional design processes and implement best practices to ensure the quality and consistency of multi-modality educational materials for participants.

* Research and curate content from multiple sources including third party and the public domain.

* Build digital assets into traditional and virtual cohort-based programs.

* Leverage Learning Management System (LMS) to publish, manage and track learning solutions.

* Partner with Learning Platform Manager to improve administration of LMS.

* Identify, deliver and monitor the effectiveness of best-in-class, emerging technology partners.

Other Professional Activities

* Research and evaluate new evidence based teaching and learning methodologies and technologies and keeps current with instructional design best practices Provide up to date knowledge of the rapidly developing market including new technologies and learning techniques.

* Manage various projects independently

* Participate in governance for the learning function, including serving on learning community committees, etc.

* Facilitate virtual and instructor-led training programs as needed.

* Bachelor's Degree, Master's preferred in Instructional Design or a related field within education.

* 7 years' experience with instructional design for adult learners, preferably in healthcare or higher education.

* Ability to lead teams of designers and LMS administrators.

* Ability to build cross organizational relationships to drive learning mandates.

* Experience with online learning environments, supporting face to face, online, blended, and self-directed modalities. BWH currently utilizes HealthStream for its LMS, but experience should not be limited to this platform.

* Competence in hardware/software selection, multimedia production, web authoring/design.

* Competence with various social media tool for educational purposes.

* Familiarity with Content Management, Learning Management systems and familiarity with SCORM and other applicable standards.

* Courseware development in HTML, Flash, web authoring, desktop publishing and other applications (Adobe CS, Captivate, Articulate, etc.)

* Ability to carry out position with a high degree of autonomy, customer service, communication, teamwork and timeliness.

* Commitment to high quality customer service and teamwork.

* Strong analytic, problem solving and collaborative skills.

* Demonstrated ability to identify problems and follow through until resolution.

* Independently motivated and a self-starter.

* Ability to manage multiple projects simultaneously, set priorities, work independently and collaborate with team member.

* Excellent written and verbal communication skills.

* Excellent presentation skills.

Skills, Abilities and Competencies Required

* Mindset: Think and Act Strategically by Establishing Clear Priorities and Alignment; Do More with Less

* Analytics and Reporting: Able to work with and analyze quantitative data, within area and scope of responsibility; comfortable with ambiguity.

* Relationship Management: Optimize Collaborative Relationships. Able to relate appropriately and effectively to a diverse group of individuals; develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; develop a network of contacts and specific influential people to reach goals.

* Flexibility & Tolerance for Ambiguity: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external clients; work to clarify situations where information, instructions, or objectives are ambiguous.

* Team Work: Able to share due credit with coworkers; promote friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers.

* Creativity and Innovation: Drive innovation for growth and create efficiencies.

* Communication: Able to edit and clearly present information through the spoken or written word; read and interpret complex information; use tact when expressing ideas or opinions; listen well.

* Initiative: Able to work independently on assigned tasks and meets established deadlines; able to plan, organize, delegate and problem solve independently; able to work under time pressure.

* Integrity: Lead the organization with character, integrity, and empathy. Able to be tactful, maintain confidences, and foster an ethical work environment.

* Measure Impact: Diligently gather data and feedback to gage overall effect of initiatives.

* Office/classroom environment. Local travel to various sites.

* Physical demands include carrying or pushing audio-visual equipment, tables and chairs.

* Some evening and early morning hours will be required.