Security Officer II

Beth Israel Deaconess Medical Center Boston, MA
Job Posting

Job Summary: Under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant), protects, safeguards and provides security and customer service to patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Essential Responsibilities:

* Responds to calls for service, alarm and emergency code activation rendering first aid, traffic/pedestrian control and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.

* Operates proficiently a variety of Public Safety equipment including mobile and interagency radio console, telephone, computer systems, alarm systems, CJIS terminal, photo ID/access card machine and printers.

* Provides information and service to walk in customers including issuing keys and producing identification/access control credentials, as necessary.

* Patrols facility and grounds or maintains fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.

* Provides escort for patients, visitors and employees to parking areas and other campus facilities.

Required Qualifications:

* High School diploma or GED required. Associate's degree preferred.

* 1-3 years related work experience required.

* Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

* One year experience as a Security/Public Safety Officer or Dispatcher in a healthcare setting is preferred


* Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

* Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

* Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

* Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

* Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

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