Program Manager - Performance Assessment & Reporting

Beth Israel Deaconess Medical Center Boston, MA
Job Posting

Job Summary: The Program Manager, Performance Assessment and Reporting works in the division of Performance Assessment/Regulatory Affairs in the Silverman Institute for Health Care Quality and Patient Safety at BIDMC and reports to the Director of Regulatory Affairs. This leader will manage the staff and the functions and data bases for all aspects of data collection and analysis. This leader will interface with department colleagues as well as leaders from across the organization to communicate data analyses from complex, disparate data sources and to identify performance improvement opportunities. This leader works closely with key clinical and operations leaders to jointly make discoveries for opportunity, recognize patterns of change / improvement.

Essential Responsibilities:

* Collaborates with QI leaders across the medical center to interpret published reports and create custom queries from the Vizient datasets as well as BIDMC administrative data sets and repositories.

* Utilize existing and new data sources to provide technical and analytical services of a complex and varied nature in response to the needs of internal and external customers.

* Demonstrate creativity in displaying information visually and making the patterns they find clear and compelling.

* Advise executives and QI Directors on the implications of the data for local and or institutional priorities and processes.

* Manage and provide guidance on the processes to support medical records/clinician documentation and process improvement to support accreditation standards and payer incentive programs (DMA/JCAHO/CMS, BCBS, Tufts, HPHC P4P) measures

* Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

Required Qualifications:

* Bachelor's degree in Information Systems, Computer Science, Business, or healthcare field required required. Master's degree in or MPH preferred.

* 5-8 years related work experience required and 1-3 years supervisory/management experience required

* Advanced analytic skills.

* Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


* Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

* Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

* Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

* Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

* Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

* Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

* Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

* Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

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