Operations Manager - New
The First Church of Christ, Scientist
 Boston, MA

Requisition Number: OPERA01233

Department: Board of Lectureship

SUMMARY

In 1906, Mary Baker Eddy charged the members of the Christian Science Board of Directors (CSBD) with “...help[ing] the Lecturers in whatever way they can” (Accession: L00512). Today, the Manager of the Board of Lectureship [BoL] is largely responsible for helping the CSBD fulfill this charge. You will in turn, report directly to the Manager of BoL, supporting the implementation of the CSBD’s vision for how to best fulfill the requirements related to lecturing found in the Church Manual and Mary Baker Eddy’s other writings. On behalf of the Manager, you will help drive the strategic and business operations of the department. This support includes representing the department as product owner on cross-functional teams and inter-department initiatives, and may include research and strategic planning in regard to lecturer training, as well as support for members and branches in the field. Church membership and Primary class are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Metaphysical Support. Makes appropriate time daily to pray in support of the lecture activity globally and responds prayerfully to specific needs that arise.
  2. Operations. Will utilize strong capacity to strategically map out, coordinate, refine, and communicate overall operations of the BoL office, especially in regard to work conducted in conjunction with other departments at TMC assisting with BoL media projects, technology development, on-line strategies, promotional materials, and branch church support.
    • Will serve as Product Owner on cross-functional teams (CFTs), which includes such responsibilities as:
      • Managing the “Backlog” of BoL projects in collaboration with the BoL Manager.
      • Proactively communicates the scope of work of CSBD-approved projects with managers of “service departments” and CFT members.
      • Develops “epic briefs” with Project Management Office and “creative briefs” with subject matter experts in collaboration with BoL Manager.
    • Manages department budget and reviews expenditures
  3. Field Support. Together with the Communications Manager, works to develop and oversee the implementation of communication plans, informational webinars, surveys, and social media efforts in support of the BoL office’s communication with the global Christian Science field.
  4. Lecturer Training. Will coordinate user testing efforts to help lecture-related content become more publicly accessible. May assist in identifying and developing training activities for both new and seasoned lecturers by researching area specific experts, programs, and articles and thinking about how these might adapt to the BoL, to help with the continual improvement of special skillsets on the BoL.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervision: Reports to Manager of Board of Lectureship

Supervises: Remote Forms Processor

Regular Contacts

Broadcast & Multimedia Production Services; Promotion & Design Services Group; Committee on Publication; Church Activities, Treasurer’s Office; Office of the General Counsel; Office of the Clerk, including International Service Department; Customer Care Center.

JOB REQUIREMENTS

Education/Experience

College degree and/or equivalent experience preferred. Familiarity with branch church work and lecture process. 5 - 8 years experience with project management or business administration.

Knowledge/Skills

The incumbent should have clear and capable metaphysics, as well as outstanding communication, facilitation, planning, organization, and general management skills. Strong analytical skills, an eye for detail, and flexibility are needed, as well as research and analysis skills, including development and delivery of actionable presentations. Knowledge of planning, budgeting, cost estimating, and fiscal management principles and procedures will be helpful. Confidentiality is a top priority. Familiarity with Agile practices / project management preferred.

A practical understanding of Christian Science healing. Needs to be patient, humble, open to new ideas and new ways of communicating, intuitive, a creative thinker, and self directed problem solver. Works well with others on a team, is flexible in approach to processes. Values and demonstrates commitment to both spirit and letter, but will always rely on the spirit as the ultimate guide. Problem solver, peacemaker, looks for common ground within diverse views and helps groups work together effectively. Someone who respects and values the commitment lecturers make, and wants to support the lecture experience by helping to develop inspiring and professional materials that communicate the lecture message.

Technology Skills

Good working knowledge of Microsoft Word and Google systems is required. Knowledge of Excel, PowerPoint, Trello, and Slack are also helpful. Facility with web sites.

Work Environment

Preferred onsite in Boston but may possibly work remotely with periodic visits to the Boston office as needed.

Engagement with Christian Science

Candidates need a healing, embracing, binding-up-the-broken-hearted mentality / capacity. Must understand the need to approach everything through prayer and an expectation of healing and progress. Church membership and Primary class are required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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