Management Analyst II
State of Massachusetts
 Boston, MA

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

The Management Analyst (MA) will work with internal project teams to develop and maintain the Department of Unemployment Assistance application systems as part of the system integration team. The MA will facilitate requirements gathering sessions to determine business needs and map the requirements to product functionality, identifying any gaps and counseling clients on best practice solutions. The MA will document the functionality to be implemented, configure the application, create test plans and scripts, testing, coordinate defect resolution throughout and provide client production support.

Responsibilities include:

  • Facilitate requirements gathering sessions with clients to determine business requirements and rules; write SQL queries to know the underlying data and its dispositions
  • Map requirements to product functionality and identify any gaps
  • Create and maintain Business Requirements Documentation used in configuring client systems
  • Create and execute test plans
  • Replicate client defects, perform initial defect analysis and assign to appropriate developers
  • Troubleshoot data issues including defect analysis and assign to appropriate developers
  • Participate in internal. and external team meetings
  • Facilitate client training, as needed
  • Work closely with Project Manager to ensure successful implementation

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's recruiting guidelines. In the case of a promotional opportunity, the salary provisions of the applicable Collective Bargaining Agreement will be utilized for placement within the salary range.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

  • A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.