Global People Transformation Lead

Amazon Web Services
 Boston, MA


Do you have a strong Organizational Change Management (OCM) background and specialization in strategic communications, with experience implementing successful change management programs to support transformation initiatives within large (Global 2000, or comparable) enterprises? Does the prospect excite you of creating an opinionated approach to transformation combining organizational change management, the AWS cloud, and Digital Transformation to help our customers become cloud-optimized, digital enterprises?

At Amazon Web Services (AWS), we are seeking outcome driven and customer obsessed Consultants who possess OCM and Strategic Communications subject matter expertise with large-enterprise Management Consulting backgrounds and knowledge of digital/ cloud transformation to join the AWS Professional Services (ProServe) People & Change (P&C) global specialty practice. P&C Consultants help the world’s largest enterprises successfully navigate the myriad changes to business and IT capabilities, processes, and workforce that enterprises encounter when adopting the AWS platform at enterprise scale as they transition from operating their businesses in on-premise datacenters to the cloud.

In this role, you will use agile solutions to address the human factors affecting an organizations’ ability to reach its strategic objectives, including how the workforce is organized, how to define and develop the workforce, and how to cultivate, engage, evolve, measure, and incentivize the workforce. You will lead and/or guide customer engagement delivery of P&C services, and partner with Business and IT executives to ensure cloud transformation succeeds and is sustained over the long-term, leveraging a structured approach to organizational change management steeped in AWS and Amazon best-practices. You will enable customers to implement their cloud-based operating model as they migrate existing systems and build new systems using the full range of AWS services, both quickly and for sustainability.

You will also contribute to the development and management of the ProServe People & Change GSP’s portfolio of engagements, standards for delivery excellence, and support go to market strategies in partnership with global Sales & Account Management teams, ProServe Practice Managers, Customer Success Managers, territory leaders, etc. You will cross-functionally work with practice teams around the globe, PS Leadership team, Commercial management team, solution architecture, operations, finance, marketing, and Customer Stakeholders.


§ Customer Engagement Delivery and Support

o Provide subject matter expertise and guidance to the field/ engagement teams/ delivery teams/ workstream leads where People & Change methods are being delivered to ensure it aligns with P&C methods and best practices.

o Lead delivery of P&C services to one or more customer engagement workstreams on the different components of OCM activities (change management, organizational alignment/ design, communications, training, culture solutions), utilizing our structured delivery kits.

o Apply AWS P&C tools and framework to develop and deliver the overall OCM transformation strategy and detailed change plan(s), including user adoption programs and impact measurement.

o Deliver in AWS methodology and mechanisms to enhance solution quality.

o Engage with customer stakeholders, consultants and contractors for project set up, delivery, and closure.

§ Strategic Communications Workstream Delivery

o Lead the development and execution of Communications/ engagement plans designed to increase adoption to new ways of working in a cloud operating model.

o Work with Operations, Subject Matter Experts, and other key stakeholders to identify Communications target audience and messaging needs.

o Design and execute stakeholder interviews and surveys.

o Own and manage the OCM Communications workstream in customer engagements.

o Identify, define, track, assess and report metrics and Communications effectiveness.

§ Solution Development and Management

o Support go to market launches and overall adoption of the portfolio, including working with sales teams, ProServe Practice Managers, internal/external stakeholders.

o Proactively identify and resolve portfolio issues that may impair the team’s ability to meet strategic, financial, and business goals.

o Engage in a continuous feedback loop with Shared Delivery Teams and other OCM consultants to inform continuous improvement of solution offerings.

o Design new solution offerings and iterate on existing ones with expert communication skills.

o Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.

About us

Mentorship & career growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Inclusive team culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life balance

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, our consulting roles are customer-facing, requiring up to 25%-50% travel to customer locations.

Basic Qualifications

· A Bachelor’s degree or equivalent experience.

· 10+ years of consulting experience in customer-facing roles.

· Experience in Organizational Change Management consulting and one or more of the following transformation practice areas: IT consulting, Leadership Advisory, Culture, Communications, Cloud-based IT transformation.

· Hands-on experience in engagements where OCM execution was part of an enterprise level transformation initiative.

Preffered Qualifications

· Proficiency in presenting to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts.

· Possess specific knowledge and expertise in OCM stakeholder communication management, strategies, roadmap, approaches and processes.

· Outstanding writing and presentation skills with proven ability to create clear, concise, and tactful messages.

· Analytical, able to work effectively in a matrixed organization, adept at managing multiple workstreams.

· Enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define innovative solutions that meet the end customer’s requirements.

· Must be flexible and adaptable; able to work in ambiguous situations.

· Previous Big Consulting experience.

· Possess AWS experience and certifications.

· Possess OCM and PMI certifications.

· 5+ years workstream leadership experience in managing an OCM delivery team.

· Managed and delivered IT engagements for large, Enterprise customers.

· Familiarity with AWS and Enterprise IT infrastructure.

· Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).Experience with Agile Enterprise IT Management

· frameworks (e.g. SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit