ED Main Desk Assistant Saturday - Sunday 3pm - 11:30pm
Partners Healthcare System
 Boston, MA

General Summary

Serves as the central receiver of incoming communication to the ED and performs the initial greeting/reception function, interacting with patients,families, and visitors; unit based staff, and clerical staff and all departments throughout the MGH. Additional responsibilities include answering phones, paging, providing directions, use of the EDIS System, filing and faxing.

Skills/Abilities/Competencies

  • Sound judgment
  • Ability to prioritize, handle multiple tasks and problem-solve in a very busy environment
  • Strong customer service skills and communication skills
  • Must be flexibile and able to function within a team
  • Ability to maintain composure in stressful circumstances
  • Basic computer skills required for MS Outlook and EDIS.

Education

  • High School Diploma or GED required
  • Associate Degree preferred

Experience

  • Healthcare setting preferred
  • 1 year related work experience preferred