Director Radiology Operations (FT, 40 Hours, Days)

Boston Medical Center Boston, MA
The position, under the supervision of the Senior Administrative Director of Radiology, Rad Onc and ENT, is responsible for the overall management of the Radiology departments' daily operations to achieve quality improvement, fiscal accountability, productivity and patient satisfaction goals/objectives as established by the leadership team. The Radiology department at BMC is equipped with the latest technology across all modalities and receives 300,000 visits per year. The Director is also responsible for working with other hospital leaders in hospital wide initiatives and representing Radiology's interests.


* Develops department goals and objectives, and establishes and implements policies and procedure for department operation.

* Works with departmental and hospital leadership to develop and implement long and short range business plans for radiology services and makes recommendations for new business lines and business models.

* Plans the use of department space and equipment to both maximize utilization of square footage and patient flow in and out of the Radiology Department.

Staff Management

* Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor). Develops standards of performance, evaluates performance, and initiates or makes recommendations for department operation. Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism.

* Monitors productivity and performance to identify and evaluate program/ department strengths and training opportunities in relation to operational effectiveness.

* Encourages the professional and educational development of department personnel

* Advises appropriate department personnel on Radiology issues. Holds weekly and/or regularly scheduled meetings as necessary to ensure communication of programs policies, procedures, initiatives, questions and concerns.

* Interprets and enforces Human Resources' policies while ensuring disciplinary actions are implemented as necessary and effective. Consults legal counsel or the Legal Affairs Department related to Departmental issues.

* Maintains departmental productivity measurements and reports status on a monthly basis to Senior Director Clinical Operations.

* Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism. Implements changes as necessary based on data provided and knowledge of department operations.


* Responsible for the coordination of necessary registration, coding, compliance, auditing, monthly billing reconciliation and follow-up requests for additional information required to enter a charge or resolve unpaid/underpaid claims.

* Works with Senior Director Radiology to ensure proper budget is appropriated and maintained. Minimizes costs while maintaining quality services within the institution

Quality & Performance Metrics

* Participates in departmental and hospital-wide quality assurance activities. Leads departmental efforts in continuous quality improvement by involvement in teams as appropriate and by supporting changes recommended through the continuous improvement process. Participates in establishing and implementing quality assurance standards.

* Ensures compliance with standards and regulations from federal, state and local governments, as well as other regulatory bodies such as The Joint Commission. Ensures that all staff attends mandatory BMC training sessions, receive annual TB testing, etc.

* Resolves patient complaints emanating from areas of responsibility

* Evaluates existing IT infrastructure and works to implement improvements to enable improved service delivery.

* Investigates and responds appropriately to all complaints and takes effective corrective action when necessary. Demonstrates the ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization. Works with all unions as required by contracts while maintaining all hospital requirements and services.


* Attends management meetings, and participates in hospital committees as required. Complies with BMC managerial expectations, such as regular attendance at managers' meetings, safety training, annual diversity training, etc.

* Advances professional growth and development through participation in educational programs and workshops and maintaining knowledge of industry standards and practices.

* Conforms to hospital RESPECT attributes, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.

* Utilizes hospital's core values as the basis for decision-making and to facilitate the hospital's goals and mission.

* Follows established hospital infection control and safety procedures.

Knowledge and Skills

* Demonstrated track record of management of personnel and fiscal resources

* Leadership ability to guide, direct, and mentor a multi-layered staff

* Proven data analytics skills Capable of program development, implementation and evaluation

* Capable of long range program planning that involves complex decision making tasks

* Expert verbal and written communication skills and interpersonal skills Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines

* Dedicated team player with the willingness and desire to learn and grow within the organization

* Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur

* Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc)

Education and Experience

* Bachelor's degree required. Master's degree (MBA, MHA, Healthcare management) preferred.

* Work requires at least 10 years of progressively advanced financial and administrative management experience with at least 5 -7 years directly related to Radiology or hospital operations at a Manager level or above

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