BWPO Practice Assistant II / 40 Hrs / Day / Primary Care / BWH Main Campus
Brigham & Women's Hospital
 Boston, MA

The Ambulatory Practice Secretary performs all

secretarial/registration functions for the complete and efficient management of

patients throughout Brigham Circle Medical Associates (BCMA). She/he performs as part of the team to ensure

the necessary universal office functions are completed.

    1. Answers
      all telephone calls in an appropriate manner; correctly processes information
      and follows up accordingly (scheduling appointments, canceling appointments,
      answering questions, providing information, solving problems, transferring calls) The secretary screens all calls thoroughly
      and forwards to appropriate voice mailbox if necessary.
    2. Greets
      patients courteously and helpfully and processes their information.
    3. Treats
      all patients with dignity and professionalism thus enhancing their perception
      of (BCMA).
    4. Advises
      patients of test preparation and managed care referrals if necessary.
    5. Obtains
      demographic and financial information from all patients seen and enters the
      information into the hospital computer system.
    6. Checks for and helps patients with referral
      process. This gatekeeping function
      involves making unpopular decisions and requires great tact.
    7. Collects
      copays.
    8. Creates
      or updates hospital identification plate.
    9. For new patients, obtains signature for consent for
      medial treatment and insurance forms and issues a medical record chart.
    10. Registers patients by phone and from paper forms.
    11. Performs
      all other duties as assigned.
  1. Responsibility
    to Practice Physician:
    1. Assists
      physician with all secretarial aspects of patient care (scheduling appointments,
      confirming appointments, relaying messages, overseeing daily patient schedules.
    2. Greets
      patients courteously and efficiently.

Applicants must have a high school diploma (or equivalent)

plus medical secretarial training or additional education preferably at least 2

years of college. Prior work experience

in a similar work environment. Excellent

organizational skills, good communication skills (written and oral), good

interpersonal skills, and the ability to work under pressure are important

considerations. Some keyboard experience

is also required.