BWH Safe Care Associate
Brigham & Women's Hospital
 Boston, MA

Multiple positions and locations available including Main Campus Boston, Chestnut Hill, Foxboro, Westwood, Weymouth and Pembroke

Brigham and Women’s Hospital is

committed to putting every Patient First. Every employee plays a role in

providing a positive impact on patients and the care they receive at Brigham

and Women’s Hospital. Our service will be distinguished by the delivery of

high-quality and safe patient care, respect and dignity in all interactions

with patients, families and colleagues and by customer service excellence.

The Safe Care Associate will be

responsible for the following duties, including but not limited to:

Primary Responsibilities:

  • Actively greets patients, family/visitors, and staff in a polite,
    professional, friendly, and welcoming manner
  • Screen staff, patients and visitors as indicated by hospital procedure
    and provide information and direction as appropriate. This may include
    asking a series of screening questions, taking a temperature, providing
    technological support, utilizing application screening tools, etc.
  • Input applicable patient into our EPIC software program
  • Adhere and promote adherence to our Mask, Hygiene, Heart and Six Feet
    Apart campaign.
  • Communicate and enforce entrance policies which may include universal
    masking and visitor restrictions.
  • Assists with patient and family/visitor inquiries and requests by
    actively listening and clearly responding. This includes, but is not
    limited to, providing information regarding hospital services and office
    locations, as well as clear and understandable directions.
  • Ensures hospital lobbies and public areas are clean, safe, and
    uncluttered in accordance with all infection control standards
  • Monitors
    hallways, elevators, stairwells and congregating areas to ensure that
    individuals are maintaining a safe 6 ft. distance from one another.
  • Responds to requests from patients requiring escort, wayfinding or
  • Works in collaboration with volunteers to ensure patients,
    family/visitors, and staff receive accurate, timely, and service-oriented
  • May need to provide employees
    with required Personal Protective Equipment (masks, scrubs, face shields,
  • Initiates emergency codes and participates in actual or mock emergency
  • Performs other duties as assigned within the scope of the Safe Care
    Associate role.



Adheres to

hospital policies and procedures, including but not limited to:

  • Attendance and punctuality, including the use of time keeping software
    before beginning work and at the end of day.
  • Uniform requirements
  • Holiday rotations
  • Ability to travel to other hospital / practice locations

Schedule: Full time and part time with varying start times;

includes weekend and holiday rotation, may include traveling to other




  • High school diploma/GED required
  • a
    minimum of 3-6 months experience in an office or health care setting preferred
  • Requires interpersonal
    relationship skills to effectively communicate with patients, their
    families, physicians and other support personnel.
  • Computer Skills, Microsoft
    Office package, EPIC knowledge or ability to become proficient in EPIC
  • Requires good judgment, tact,
    sensitivity and the ability to function in a stressful environment.
  • Requires the ability to
    maintain confidentiality regarding patients, their medical histories,
    demographic information, etc.
  • Requires the ability to strictly adhere to Customer
    Service Standards

Working Conditions:

Fast paced, often standing, ability

to travel between locations and some moderate lifting. Must wear a face

mask at all times.