Business Analyst II

John Hancock Financial Services Boston, MA
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Primary responsibilities will be to provide business analysis for initiatives across JH Insurance that entail emerging new business activities or shifts in approaches for service delivery. An ideal candidate would possess superior analytical skills, experience with testing execution, business experience in insurance, strong business acumen, flexibility, excellent communication skills and strong customer focus.


* Provide support for medium to large business projects meeting time and quality targets

* Act as liaison between the business and systems areas as solutions are being developed to meet business needs

* Develop business requirement documentation to define business needs

* Conduct feasibility studies, needs analysis, cost/benefit analysis and work flow analysis for projects

* Establish a test plan and expected results, conduct user acceptance testing, identify issues and recommend solutions

* Influence and negotiate with others to meet project deadlines

* Coordinate and work with vendors on specific activities as they pertain to the projects being worked on

* Prepare, develop and/or support training materials and user specification requirements.


* 3-5 years experience in business analysis/requirements development supporting medium to large size projects

* Agile Experience – Proficiency in drafting user stories with clear solution criteria

* Rally Experience

* Knowledge of testing procedures, case development and expected results

* Ability to be flexible and adaptable, handle multiple demands and competing priorities, and meet deadlines

* Insurance experience preferred

* College Degree required

* Demonstrated excellence in customer service

* High degree of professionalism and initiative

* The desire to learn new things and perform activities across multiple roles to drive the success of the business

About John Hancock Financial and Manulife

John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.1 trillion (US$850 billion) as of March 31, 2018. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at

Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.