Regional Account Manager

American Red Cross Boise, ID
Job Description:

We are currently seeking a Regional Account Manager in Boise, Idaho!

Job Summary:

Designs, develops and implements a customer strategy for an assigned territory to maximize revenue growth and customer satisfaction. Develops relationships with existing and potential customers for purpose of product sales and revenue generation. Serves as the primary liaison between customer and Biomedical services.


1. Develops strategic market analysis and planning to include customer demand planning. Identifies target customers, new customers, expansion of current customers and promotion strategy. Sets goals and objectives and assists in budget preparation. Monitors customer satisfaction trends and leads efforts to improve trends.

2. Analyzes assigned territory in terms of market penetration by competitors, market potential, key customers, key decision-makers, and influences, product mix and customer product utilization.

3. Makes customer calls within assigned territory for purpose of conveying operational, educational, technical product and product utilization information. Identifies and coordinates the implementation of educational

programs for current and potential customer base. Participates in Regional Technical Advisory meetings.

4. Serves as a reimbursement financial for hospital customers. Introduces new products or services to customer supporting initiatives to provide highest quality products and customer service.

5. Actively involved with the resolution of billing issues and coordinates reconciliation between CBU and SSC.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.


Bachelor Degree in Business Administration, Life Sciences or relevant related field or equivalent combination of related education and experience required. Minimum five years related experience required. Related experience includes demonstrated medical customer account management and product sales. Experience interacting with senior hospital executives, physicians and blood bankers preferred.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.