Business Analyst - Pharma

Conduentis the world's largest provider of diversified business process services withleading capabilities in transaction processing, automation, analytics andconstituent experience. We work with both government and commercial customersin assisting them to deliver quality services to the people they serve.

We manage interactions with patients and theinsured for a significant portion of the U.S. healthcare industry. We are thecustomer interface for large segments of the technology industry and theoperational and processing partner of choice for public transportation systemsaround the world.

Whether it's digital payments, claims processing, benefit administration,automated tolling, customer care or distributed learning - Conduent manages andmodernizes these interactions to create value for both our clients and theirconstituents. Learn more at

Business Analyst:

Applies technicalknowledge in determining end to end design requirements for projects involvingPharma Life Sciences lines of business. Work closely with business partners todesign technical solutions, determine requirements, and develop functional designsbased on the analysis of business needs, objectives and existing systemsinfrastructure. Drives and participates in design, development andimplementation of a wide range of applications. Work closely with developersand testers to ensure requirements and functional designs are translatedaccurately into working technical designs and that test plans and scriptsaddress business and client needs. Works under minimal supervision andauthoring creative solutions.

Position Overview

The Business Analyst will work as a translator between the Business units andthe Technology team; conducts requirements gathering meetings, JAD sessions,and root cause analysis, documents business requirements, use cases; coordinatetest activities, and release management. Assist in project management.


* Review,analyze, and evaluate business systems and user needs

* Interactwith business and operations stakeholders to determine requirements for newprojects and enhancements.

* Participatein all phases of the SDLC to ensure implementation of system requirements

* Providerecommendations to internal business groups on process improvement projects byanalyzing business process flows and identifying changes. Collaborate with ITteam to determine feasible solutions to meet requirements

* Definecurrent/future state process flows.

* Facilitate the creation of Test Plans and Scripts and manage UserAcceptance Testing (UAT)

* Serve as customerliaison on project facilitating daily and weekly project review meetings withclients and team members

* Handlechange management. Conduct root cause analysis and risk/issue identification.

* Deliverthe following artifacts as needed: Business requirements document, functionalrequirements, use cases, wire frames, report mockups, dashboards and processworkflow design.

* Experiencein data analysis using SQL, MS Access or related technologies.

* Developand maintain a thorough understanding of business needs from both technical andbusiness perspectives

* Assisttesting team to ensure requirements are easily understood and to identifycomprehensive testing scenarios

* Effectivelyprioritize and execute tasks in a high-pressure environment

Qualifications / Experience

* Bachelor's degree in Management Information Systems / Computer Science / Computer Engineering or equivalent experience

* Minimum of 2 years' experience in SDLC, gathering and documenting requirements for various complex business systems

* Experience in conducting business requirement sessions, JAD sessions and various elicitation techniques.

* Ability to grasp technical concepts and translate business requirements into Functional Specifications

* Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio)

* Abilityto work with a sense of urgency and attention to detail

* Excellent oral and written communication skills.


* Strong knowledge of sales and sales operations preferable within SaaS and Life Sciences environment

* Strong knowledge of validation rules, workflows and Visualforce pages and other Salesforce attributes

* Strong knowledge of sales and sales operations preferable within SaaS and Life

* Experience in UML Modeling.

* CBAP Certification

Conduent is an EqualOpportunity Employer and considers applicants for all positions without regardto race, color, creed, religion, ancestry, national origin, age, genderidentity, gender expression, sex/gender, marital status, sexual orientation,physical or mental disability, medical condition, use of a guide dog or serviceanimal, military/veteran status, citizenship status, basis of geneticinformation, or any other group protected by law. People with disabilities whoneed a reasonable accommodation to apply for or compete for employment withConduent may request such accommodation(s) by clicking on the following link,completing the accommodation request form, and submitting the request by usingthe "Submit" button at the bottom of the form. For those using GoogleChrome or Mozilla Firefox please download the form first: click here to access or download the form.