Customer Service Specialist II - Boardman - Full-Time

AAA of Southern California Boardman, OH
Teamwork. Integrity. Dedication.

Together, we make a difference.

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

We currently have a Full-Time (40 hours per week) front-line, customer-facing opportunity at the Boardman, Ohio AAA Travel branch office. We're seeking an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life! This position is an excellent stepping-stone opportunity for someone interested in a long-term career position.

The business hours are Monday-Friday 9am - 6pm, and Saturday 9am-2pm. Qualified applicants should be available to work a variable schedule which includes Saturdays. The hourly rate is $11.17 - $11.91, based on prior related work experience.

Responsibilities include, but are not limited to:

* Provide face-to-face service to "road-trip" travelers by creating AAA TripTikĀ® Travel Planners and marked road maps, and provide destination information;

* Identify cross-selling opportunities and recommend additional products and services to reach weekly goals;

* Accept payments and provide accurate change and receipts;

* Issue passport photos;

* Balance & reconcile cash drawer

Qualifiedindividuals will have:

* Previous customer-facing service and sales experience;

* Excellent interpersonal communication skills;

* Good PC/windows & internet skills and familiar with office common office equipment and practices;

* Familiarity with U.S. geography, good sense of direction, ability to read road maps;

* Previous money handling / cashiering experience with ability to make correct change;

* Exceptional focus on accuracy and strong attention to detail;

* H.S. Diploma or GED

The selectedcandidate will be required to successfully complete pre-employment assessments,background and drug screenings.

We offer part-time employees an outstandingbenefit package including: FREE AAAPlus membership, life insurance,paid time off, 401(k) Retirement Savings Plan with a generous match. Optional medical, dental and vision coverage is also available.

Ourcollaborative work environment is focused on creating a LegendaryCustomer Service experience--one which will take us through our secondcentury of fulfilling our members needs whenever and however we can.

AAA is an Equal Opportunity Employer