Virtual Desktop Infrastructure Engineer - CONTRACT

Cigna Bloomfield, CT

During one or more contract engagements will act as a hands on senior VDI (Virtual Desktop Infrastructure) Engineer concentrating on one or more projects, possibly concurrently. Provides Engineering support and/or Leadership and oversight for design, engineering and development of information technology solutions. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.

Provide timely resolution for technical support issues via telephone, e-mail, instant message, and remote support, efficiently and effectively assisting customers with their support needs.

Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles.

Help to keep the knowledge base up to date by updating and modifying information as needed.Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues.

Excellent written and oral communication skills.

Must feel comfortable interacting with customers via phone and email and sharing ideas with the rest of the team as well as working with evelopment and QA when required.

Maintain performance to be at or above the minimum expectations and team averages.

Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment Be able to communicate effectively with peers to ensure that technical issues are addressed in a timely manner.

Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office.

Ability to grasp concepts quickly and work with minimal supervision.

Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information.

Continually improve personal and team Customer Satisfaction ratings.Ability to prioritize, self-motivated, manage time effectively, work multiple issues, etc.

Provide leadership in processes and procedures that will improve overall effectiveness of team/org Be able to create professional documents that can be viewed by technical peers Be able to work comfortably in a fast paced environment.

* XenServer 5.x, XenApp Server 5.x, Xen Desktop 5.x (and future versions)

* Vcenter 2.5, VMWare View 3.x, ESX 5.x –preferred (and future versions)

* Ability to work with large, complex and business critical computing environment

* Demonstrate excellent problem solving skills

* Technical Support Experience

* PC/Networking/Server knowledge

* Bachelor's degree, applicable certification or equivalent experience

* Experience providing technical training (team training) – Preferred

Must be available on a contractual basis.