Surveillance Shift Manager

Penn National Gaming
 Black Hawk, CO


Don’t just work. Work Happy. A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.

Starting salary for this role is $52,000 per year, based on experience.

This position qualifies for the following:

$2,500 Sign-On Bonus PLUS Relocation Assistance* of 10% of base salary amount.

Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
  • Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for which this position is responsible.
  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact finding probe into potentially illegal or inappropriate activities.
  • Acts as direct liaison between Surveillance Room activities and the Surveillance Director/Manager and assumes responsibility for the efficient operation of the Surveillance department on assigned shift, in absence of Director/Manager.
  • Participates in the hiring process by attending interviews and making recommendations in staffing.
  • Responsible for the overall integrity of daily operations; ensures compliance with all regulatory, internal control, and policies and procedures.
  • Safeguards company assets at all times.
  • Submits all appropriate reports when incidents, infractions, and violations occur.
  • Examines and analyzes the physical property, processes, and procedures to oversee and enforce compliance policies.
  • Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.
  • Reviews financial reports to ensure Surveillance operation efficiency and quality control.
  • Conducts, supervises, and prepares reports relating to any incident that is reported.
  • Oversees the management of attendance and time records.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A) and one to two years of casino Surveillance experience required; or equivalent combination of education and experience.
  • Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
  • Comprehensive knowledge of video surveillance systems and database software.
  • Must have advanced computer knowledge; proficient in all Microsoft Office applications to include email use, incident report data entry, and report writing.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Knowledge of applicable federal, state, and local regulations.
  • Must have excellent interpersonal, customer service, and organizational skills.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have knowledge of all Surveillance operations.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.