Slot Service Representative
Jacobs Entertainment, Inc.
 Black Hawk, CO

Position Description

General Summary of Job Duties

To provide customer service to all customers. To perform fills and jackpots and to dispatch floor people to jackpot and fills when scheduled.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Perform daily jackpot payouts.
  • Restock slot supplies (slot tickets and slot forms)
  • Sell change to all guests when not involved in other transactions. Assist any other Lodge employee when possible.
  • Dispatch is vital to customer service. All floor people are required to know how to operate dispatch.
  • Assist in additional floor operation duties as directed.
  • Other related duties including but not limited to complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

  • FRIENDLINESS
  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.
  • ACCOUNTABILITY
  • Be proactive and positive.
  • If I don't know, I'll find out and if we don't have it, I'll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.
  • SERVICE EXCELLENCE
  • Anticipate our guests' needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.
  • TEAM WORK
  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Job is physically demanding and must be able to constantly lift, carry or push up to 25-50 lbs.
  • Must be able to walk the casino floor (average length 450 to 500 ft. and 70 ft. wide)
  • Must be able to multi-task between ticket fills, jackpots, basic repair and guest relations.
  • Must have good mathematical skills.
  • High school diploma or Equivalent Work Experience.
  • No specific experience is required.