Cocktail Server

Jacobs Entertainment, Inc. Black Hawk, CO
General Summary of Job Duties

Provide beverage service to our patrons on the casino floor within the guidelines of the department service standards.

Essential Job Responsibilities and Duties

* Maintain a high quality of guest service according to The Lodge Casino Mission Statement and F.A.S.T. Track Values Statement.

* Offering beverage to the patrons on the casino floor and picking up soiled dishes off the casino floor.

* Ringing up the beverage orders and waiting for the order to be made.

* Delivering the beverage to the patrons.

* Checking, cleaning and stocking the beverage service stations.

* Regular, predictable attendance is an essential function of your job.

* Adheres to all company and department policies and procedures.

* Assist the customers for any additional requests.

* Practice good customer relations.

* Expect to be present in all pre-shift meetings and be informed of all events in the department.

* Cooperate with all co-workers in all departments of the operation.

* Practice awareness in serving alcohol.

* Report all intoxicated customers to the beverage supervisor.

* Other related duties including but not limited to complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

* Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

* Adhere to all appearance and uniform standards.

* Maintain an open line of communication with Management.

* Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

* Ability to accept performance feedback in a professional manner.

* Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

* Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

* FRIENDLINESS

* Offer a warm greeting to everyone you encounter with a smile and eye contact.

* Practice mutual respect by dealing honestly in all interactions.

* Use genuine listening skills and offer sincere responses.

* Promote positive interactions with both external and internal guests through sincere greeting and communications.

* Be approachable, listen and lead by example.

* ACCOUNTABILITY

* Be proactive and positive.

* If I don't know, I'll find out and if we don't have it, I'll try to get it.

* Manage staff effectively with timely reviews and address performance issues.

* Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

* Acquire knowledge, training and education. Communicate it to all employees.

* SERVICE EXCELLENCE

* Anticipate our guests' needs before they ask.

* Contribute ideas and solutions to improve customer service.

* Escort our guests rather than point.

* Take personal pride in the quality of your work.

* Actively seek feedback from our guests concerning our service and atmosphere.

* TEAM WORK

* Share and explain information.

* Involve managers and employees in business development decisions and cost savings initiatives.

* Great teams consist of great performers.

* Create a culture of two-way communication with employees and guests.

* Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

* Must be able to read English.

* Must have basic math skills.

* Must have good verbal communication skills.

* Able to work in high volume environment with fast pace.

* Must be able to carry a cocktail tray full of drinks.

* Must possess a valid Colorado Gaming License.

* High School Diploma or Equivalent Work Experience.

* Prefer 1 year of previous experience in bars, restaurant or clubs.

* Knowledge of liquor products and cocktails

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