Sr Fraud Specialist

Overview At BBVA, we're working to make banking better for everyone. That's where you come in. We're looking for smart, team-oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Digital transformation is at the heart of BBVA. It's how we will achieve our purpose to bring the age of opportunity to everyone. Our purpose reflects the bank's role as a facilitator, offering customers the best banking solutions, helping them make the best financial decisions and making a real difference to their lives. We live in the age of opportunities where technology offers universal access to education and offers many more people than ever before the possibility of embarking on projects and pursuing their dreams. Are you a visionary? Are you revolutionary? Our Engineering teams are charged with reinventing the banking industry. We are revolutionizing how banking is done today and how it will be done in the future. Our team is made up of risk taking, intellectually curious, entrepreneurs who want to create the future of banking. Learn more below.Responsibilities

What you will be doing:

Contact customers with the purpose of verifying potential fraudulent activity on credit and debit cards. Utilize specific call handling procedures to verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience. A Fraud Specialist typically can take proactive steps towards an Investigator I.

* Review and analyze incoming fraud cases

* Be able to complete a review by using the internal and external applications

* Will be required to decision cases

* Will be expected to become proficient in Alnova, TSYS, Lynx, CISCO call management system (CMS), Innovis OTP+, and other internal and external applications

* Conduct and answer phone calls regarding cases

* Handle emails and calls in a courteous and professional manner

* Complete yearly compliance training, bank policy, and "Know the Code" in a timely manner as needed

* Maintain higher level of confidentiality with regard to all information channeled through Fraud Operations

* Represent Fraud Operations with the utmost professional behavior and integrity. Maintain professionalism

* Follow bank guidelines and code of conduct


What you will bring:

* Bachelor's degree or 2 to 3 years banking and/or Fraud Detection experience

* Possess a broader range of banking knowledge with some background knowledge/experience of financial fraud to work some of the more detailed fraud cases.

* Excellent communication skills (verbal and written) required to interact with customers and multiple levels of the organization

* Must have strong analytical skills and decision making abilities

* Must be able to meet deadlines

* Must be detail oriented and able to work under pressure with multiple deadlines

* Ability to multi-task

* Must be flexible and adaptable to changing business needs

* Fraud Specialists should be flexible with their schedules; having the ability to work nontraditional shifts including weekends and holidays