Help Desk Manager
Command Alkon
 Birmingham, AL
About Command Alkon

Command Alkon is bringing innovative technologies and systems to the concrete, asphalt and building materials industry globally. Our technology helps our customers improve the efficiency and quality of the foundation of where we live, work and play. What we do best is combine next-gen technologies with over 40 years of industry expertise. We are not a “here today; gone tomorrow” software company, we will be here for a long time and a good foundation for your career…. like concrete. 


The Help Desk Manager is responsible for leading our technical support team to provide A+ customer service and resolve all technical issues.  This position requires significant IT Helpdesk experience and exceptional organizational and task-management skills, ensuring that the entire team stays on its game.  You ensure that all service tickets are assigned and addressed in a timely manner, resolved on-time every time, no matter what it takes. 

As a Help Desk Manager, you should have a solid technical background combined with customer service experience.   A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

What You'll Do

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity

What You'll Bring

  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • Degree in Computer Science, Information Technology or relevant job experience
Why work for Command Alkon?

Command Alkon, voted one of Birmingham’s Best Places to Work in 2016, 2017 and 2018, is the global leader for over 40 years in integrated technology solutions for the concrete and heavy building materials industry because of the committed relationship we have with our employees and our customers. Headquartered in Birmingham, Alabama, Command Alkon has over 600 employees worldwide with offices in Kansas, Ohio, Illinois, Utah, Malaysia, Brazil, Canada, England, France, India and the Netherlands.

For more information about us and our products, visit http://www.commandalkon.com

Command Alkon strives to be an employer of choice, offering a comprehensive benefit package that includes: 

- Employee Recognition Programs
- Casual dress code
- Generous family medical and dental insurance plans
- Company-paid life insurance, short term disability and long term disability insurance
- 401(k) Matching Program
- Tuition Reimbursement Program
- Free soft drinks and hot beverages

Find out more at http://www.commandalkon.com/careers/

Command Alkon is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.