Customer Service Representative - Industrial Distribution
Now Hiring Heroes
 Birmingham, AL
CUSTOMER SERVICE REPRESENTATIVE


This position requires Industrial or Distribution Experience


Location: Birmingham, Alabama


Pay Rate:  $45,000 per year


The Customer Service Rep (CSR) is responsible for developing sales and profits by making regular contact with current customers and prospective customers.


ESSENTIAL JOB DUTIES INCLUDE:  


·         Developing sales and profits through regular contact with current accounts and customer prospects.


·         Supplying product information to customers and promoting sales.


·         Reviewing customer requests and providing valid quotes.  


·         Processing customer orders.


·         Promoting the customers’ use of proprietary vendor managed inventory program;


·         Reviewing and adjusting purchase order pricing according to branch marginal goals;


·         Reviewing and expediting open orders.


·         Working with Quality Control department on approvals and rejected product;


·         Coordinating the resolution of customer issues.


·         Assisting in the draft and presentation of the “Continuous Improvement Review” with customers.


·         Follow through on any assignments from the manager for customer growth and development.


·         Maintain compliance with company Business Management System (ISO).


·         Other duties as assigned.


QUALIFICATIONS, SKILLS & ABILITIES:


·         Military Veteran or Family Member preferred but not required.


·         High school diploma or equivalent required


·         3+ years’ experience in an industrial customer service role


·         High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through


·         Professional demeanor and appearance


·         Excellent verbal and oral communication, e.g., in discussing part specifications with the customer


·         Accountability in problem solving; initiative in resolving customer issues


·         Proficiency in Microsoft Excel and Word; ability to become proficient in Company integrated database systems


·         Availability to work overtime as needed


·         Knowledge of fastener standards is a plus


RJ#7067