Collections Representative

Ram Tool Construction Supply Birmingham, AL
COLLECTIONS REPRESENTATIVE - Birmingham, AL Dynamic company seeks Accounts Receivable Collector/Representative to embark on a successful career in our Corporate Headquarters. Motivated and energetic people with a sense of urgency will have the chance to join Ram Tool Construction Supply Co., the largest family-owned distributor of specialty commercial construction supplies in the Mid-Atlantic, Southeast, and Texas. Ram Tool has a vast product line with 30,000+ unique items to sell and over 90% of deliveries made within 24 hours. The Accounts Receivable Representative will communicate with customers concerning account issues and past due balances; will ensure lien rights are protected for applicable customers; will apply certain payment transactions; will handle customer short/over pay situations such as sales tax, duplicate payments, pricing issues, and product returns. The AR Representative will be responsible for account resolution and other AR functions. RESPONSIBILITIES:
  • Initiate collection activities for aged balances on customer accounts to ensure that payment expectations are met
  • Perform processing activities for assigned accounts (posting payments to clear open items, resolve short payments, credits, etc.)
  • Monitor credit limits on assigned customers and review/approve credit holds as needed
  • Maintain customer files that may include address changes, contact information, credit applications, Dun & Bradstreet report, tax certificates
  • Ensure customer service matters are addressed promptly, such as, account in inquiries, resolve disputes or discrepancies, and provide adequate follow-up
  • Familiarity with state lien laws; gathering of data for lien notices; and providing lien waivers
  • Timely escalation of problematic customer accounts to appropriate management
REQUIREMENTS:
  • Experience with Business-to-Business (B2B) collections is preferred; experience with Business-to-Consumer (B2C) will be considered
  • Ability to perform work with attention to detail, high degree of accuracy, and sense of urgency
  • Exceptional communication skills, both oral and written
  • Ability to understand and follow oral and written instruction
  • Ability to handle confidential information in discreet and professional manner
  • Proficiency in Microsoft Office applications
  • Self-starter who takes initiative and ownership of the process
  • Experience with Lien Waivers and Lien/Bond Rights is preferred

For a more detailed job description click here.* Standard Drug screen and Background Checks will be performed.RAM TOOL IS AN EQUAL OPPORTUNITY EMPLOYER