Bill Payment Processor

Regions Financial Corporation Birmingham, AL
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Operations Processor performs a variety of operational tasks for the most complex processes or functions.

Primary Responsibilities

* Takes accountability for entire process from receipt of work to resolution and closure

* Tasks require coordination of information among various operational areas and customers

* Uses multiple online systems

* Receives and reviews incoming work, contacting appropriate resources as needed

* Enters transactions into CRT/PC, verifies accuracy, and balances general ledger accounts

* Resolves complex customer issues using multiple resources and records

* Prepares, edits, distributes, and/or corrects specialized and/or complex documents

* Works under general supervision following established procedures. Exercises some judgment within guidelines

* Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

* High school diploma or GED and five years of banking related work experience

Preferences

* Some college course or college degree

Skills and Competencies

* Strong PC skills and excellent written and oral communications skills

* Self starter with the ability to handle time pressures while working efficiently and accurately

* Strong organizational skills with the ability to multi-task

Additional Responsibilities:

* Ability to learn and adhere to Regulations E guidelines.

* Must be able to learn all processes within the department to function as a backup.

Additional Requirements:

* Strong analytical skills.

* Ability to work independently as well as a team.

Additional Preference:

Working knowledge of the following systems: Partnercare, Resolve Check, Corillian and Service Request Workflow (SRW)

This role requires the ability to multi-task

Location:Birmingham, Alabama

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