Credit Analyst
HireRight 2019 - W
 Bethlehem, KY

Requisition Number: CREDI03611

Role Purpose:

The Credit Controller I role is one of Finance’s main customer facing positions. Under

direct supervision, this person is responsible for receiving, conducting initial analysis,

escalating (as needed), and resolving collection issues in a timely manner. The

complexity, risk, and size of tasks will increase with experience and acquired job

knowledge.

Responsibilities:

Interact with customers and internal team members in a prompt, professional, and

courteous manner. Determine the root cause of a collection issue, quickly build trust

with internal and external stakeholders, fully document / communicate the collection

issue and solution, and validate all agreed upon resolution tasks are complete. Apply

business logic to properly categorize a Collection issue and when necessary route the

matter to the correct individual in a professional, friendly manner. Support other Credit

Controller team members in the delivery of effective debt collection activities across

the division’s multiple legal entities and source transactional systems. Support Credit

Card Transaction Specialists in the successful delivery of credit card processing

services and assist in resolving customer validation issues. Assist the Credit Control

Team Lead and other Finance Leadership members in defining and implementing

standardized Collection processes to improve efficiencies, increase performance, and

drive continuous improvement. Provide the Credit Control Team Lead with regular,

professional communication of completed tasks, resolved Collection issues, and

relevant barriers impacting progress. Explain standard Collection policies and

procedures to internal and external stakeholders. Access, understand, and utilize

detailed and summary level Collection reports. Establish and maintain the trust and

support of colleagues, management, and other individuals who interact with the

Collections team. Demonstrate baseline competency to effectively use MS Office, MS

SharePoint, Great Plains, and other required tools / applications following the

Collection team’s onboarding training. Perform other duties as assigned or required in

a positive manner. Occasional overtime is available to meet the work demands.

Education: High school diploma or equivalent required

Experience: Intermediate knowledge of Microsoft office software.

Knowledge & Skill:

  • Entry level for support roles with no or very little prior experience. • Works on simple

and repetitive routines in standardized work. • Acquiring basic skills of basic routine

operations, following step-by-step procedures requiring little or no previous

experience. • Daily supervision is required. • Does not need to know about the

organization in order

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