Job Description Workfront Administrator for Print Production team
What youll be doing:
The position will report to the Sr. Manager on the Print Production team and work with the HQ Print Production department as well as Retail Experience, Creative Agencies and Print Vendors. The position will have responsibility for being the Workfront Administrator and primary point of contact for all Workfront users.
The primary objective of the role is to help maintain outstanding technical support in a high performance company culture that emphasizes superior quality, continuous improvement and productivity standards. This role requires a proactive and results oriented individual with the ability to work on assigned tasks, as well as independently identify other value-add activities. Qualified candidate will support work management inquiries, development of new portfolios, development of reports, audit licensed users, etc.
Attend all pre-release trainings, perform preview testing and troubleshoot all potential impacts of Enterprise Releases
Develop communications & 1-3 page training documents to communicate enhancements
Extensive testing upon Enterprise Release within live environment to ensure VZW instance is not negatively impacted
Active participant in the Workfront Users Community
Provide phone, email, in person support to Workfront users
Troubleshoot all issues and act as the liaison between VZW and Workfront Technical Support team
Contribute to the Print Production department
Positive attitude, always willing to put the customers needs first
Other duties as assigned
Youll need to have:
1 year Workfront experience
1 year of technical support experience preferred
Bachelor's degree preferred
Excellent communication, interpersonal, problem solving and relationship skills
Excellent analytical skills
Excellent English writing and speaking skills
Ability to communicate well with operations end users
Ability to work on multiple tasks and able to prioritize personal workload
Detail oriented and self-starter
Ability to work through Monday-Friday 8am-5pm EST (on site only)
Even better if you are or have:
Highly energetic with a strong sense of urgency and bias towards action
Self-motivated and proactive, and able to work autonomously
A strong collaborator with the ability to focus on a team and its goals
Able to work within tight timeframes enjoying the challenge and thriving on the pressure
Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.
Ability to work with minimal supervision.
REQUIRED SHIFT: Monday - Friday 8AM - 5PM EST on site (no remote capability). No overtime.
Experis is an Equal Opportunity Employer (EOE/AA)