Lemon One is a fast growing b2b platform that connects photographers and companies intelligently across Europe. Photos are the number one revenue driver online, especially in the travel, real estate and food industry. To boost the sales for companies in those fields, our international Team provides companies with an on-demand service for high quality photos. Photographers get served with many jobs close to their home, thereby making professional photography accessible for everyone.
As Senior Customer Service Operator (m/f/x) you are the favorite contact person for companies and photographers - you are the voice of our customers.
- You work closely with business development teams to follow customer inquiries
- You respond to complaints and resolve issues via phone and mail
- You analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- You inform customers about new features and functionalities
- You gather customer feedback and share with our Business Development and Marketing team
- You are fluent in English and German
- You are able to multi-task, prioritize, and manage time effectively
- You have strong phone contact handling skills and active listening skills
- You think customer orientated and can quickly adapt to different types of characters
- You have minimum bachelor’s degree or high school degree with related customer service or sales experience
- You have previous experience in sales, customer service, or customer relations
- A dynamic and highly motivated team in a great working atmosphere
- Flat hierarchies and short decision-making processes
- Steep learning curve and a high degree of responsibility from day one
- Great career opportunities in a fast growing company
- Active influence on our company on the way to market leadership
- A sunny terrace with a nice view over Berlin
- We offer von BI übernehmen
We are looking forward to your application simply with your CV.
Further information can be found on our homepage: https://www.lemonone.com