Operations Supervisor (4158U) #24962

University of California Berkeley, CA
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Departmental Overview

The Lawrence Hall of Science, UC Berkeley's public science center, features hands-on exhibit experiences, a planetarium, 3D theatre, museum store, cafe, and several dedicated learning lab spaces where educators teach visiting school groups and other audiences and offer drop in experiences. The Hall also designs curriculum that is used around the world and runs professional learning workshops for educators.

The Visitor Services and Retail Operations team works to provide visitors, guests and staff of the Lawrence Hall of Science with friendly and informative service and products throughout their visit, from first entry, where they are greeted by the Visitor Service Desk, to grabbing a snack in the Bay View Cafe, to shopping in the Discovery Corner Store. The team helps generate revenue to support Hall programs by selling annual memberships, tickets to planetarium shows and 3D movies, as well as food and drinks, books and toys about science, technology, engineering and math.

Responsibilities

The Operations Supervisor works across the admission desk, museum store, and cafe, schedules staff across these operational spaces according to the needs of the business, communicates with staff about their roles for the day, makes sure staff get breaks, and ensures they are supplied with all materials they need to carry out their jobs throughout the day.

The Operations Supervisor has a specific focus on the Visitor Services Desk, which admits all visitors and informs them about what the Hall has to offer. The supervisor motivates and tracks sales of annual memberships, 3D movie tickets, planetarium shows, and other ticketed experiences. The supervisor should be knowledgeable about all museum program experiences that are included with admission, and about school and family programs sold through the web and sales office to include summer camps, school field trips, and more. The Operations Supervisor works the desk when needed and leads the performance of all employees who work there from open to close of business.

Required Qualifications

* Available to work at least one weekend day

* Background in customer service and point-of-sale

* Experience supervising employees

Preferred Qualifications

* Museum background

* Available to work two weekend days

Salary & Benefits

Salary is commensurate with experience. Hiring range is $19.73-$23.97/hour

For information on the comprehensive benefits package offered by the University visit:

http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

Through May, team shifts will be from 8:25 - 4:55 on weekdays (Tuesday through Friday) and 8:55 - 5:25 on Saturday and Sunday. In June, shift times will be from 8:55 to 5:25 Monday through Sunday. The supervisor must be able to work at least one weekend day. Flexibility to work two weekend days is preferred.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy see:

http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct