Property Manager II

Catholic Community Services of Bellevue, WA
Overview

Are you a dynamic individual that enjoys creating community for the elderly and disbled in our care?

Emma McRedmond and Elbert House Apartments, a HUD 202 program, are housing programs of Catholic Housing Services, consisting of 80 units serving residents. We effectively house our residents, housing management staff and services staff strive to cooperate and work in tandem. Housing management and services staff share common goals: the health and wellbeing of residents and the sustainability of the property. Support for our residents is the overarching goal that CHS strives to achieve, and each of our employees, no matter what their role is an active participant in striving for that. The person in this position will work closely and collaborate and communicate on a regular and frequent basis with the Division Director, Service staff and Facilities staff.The position oversees housing operations, supervises site staff, coordinates with the Resident Service staff, ensures compliance with safety standards, and regulatory requirements, and is accountable for sound financial management and achievement of key performance indicators of the properties.

Responsibilities

OCCUPANCY

Maintain occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.Ensure property curb appeal meets agency standards.Maintain property waitlist in accordance with policy and effectively communicate application procedures and eligibility requirements to prospective tenants.Effectively lease units by coordinating marketing efforts for the properties, including advertising, networking and accommodating prospective tenants' schedules.Execute lease agreements with tenants and provide orientation.Work with applicants to complete an accurate compliance file for approval prior to move-in.Serve appropriate legal notices to tenants and process evictions per Washington State Landlord Tenant Law and applicable local laws.

RESIDENT RELATIONS

Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.Assist in the promotion of "community" among the residents of the building.Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.

FISCAL MANAGEMENT

Prepare annual budget for property in consultation with Division Director.Monitor and control expenses within the constraints of the annual budget, including monitoring monthly financial statements and reviewing variances with appropriate Property Accountant and Division Director.Assist accounting staff with annual audits.Collect rent and other monies and make bank deposits.Maintain property operations through the use of Property Management software (BostonPost) including tenant ledgers, cash receipts, transactions, delinquencies, move-ins and outs.Perform month end procedures with assigned Property Accountant.Report on property's performance as it relates to revenue, expenses and occupancy through a monthly manager report; review delinquencies; ensure profitability for property.On a quarterly basis, submit bad debt write-offs for approval to Division Director.Approve purchase of necessary equipment and supplies for operating, maintenance, equipment replacement and painting functions at property.Monthly Manager Reports submitted accurately and on time.

PERSONNEL SUPERVISION AND LEADERSHIP

Recruitment, hire, train, supervises and evaluates staff. Directly supervise Maintenance, Resident Service Coordinator and Janitorial staff and any key holders or administrative staff as applicable.Promote ongoing training and support and ensure attendance at all CCS / CHS mandatory trainings.Set agenda for and facilitate regular staff meetings.Assure update of training manual, provide new hire orientation to the program and mentor staff on an ongoing basis.Be on call as needed and in emergencies.Ensure understanding and commitment to CHS Mission and also Ethics Policies.Build relationships with local neighborhood and community representatives, especially in the areas of public safety and neighborhood environment.Delegate responsibilities as appropriate and encourage staff initiative.

CONTRACT COMPLIANCE AND REPORTING

Ensure compliance with all HUD regulations and requirements and any other contract or licensing requirements.Ensure that program operation and documentation complies with contracts, auditing and all other applicable standards.Develop and conduct ongoing review process to ensure that program standards are maintained.Responsible for collecting, compiling and dispersal of all program reports as required.

FACILITIES MANAGEMENT

Review/plan long-term maintenance programs for property including building systems and other components, building envelope, etc. in conjunction with Division Director, funder(s), and Facilities Director, to ensure structural integrity.Conduct apartment and building inspections as required by HUD annually and on an as needed basis.Negotiate service contracts with vendors i.e. landscape contract, pest control contract, etc. in keeping with agency contract review protocol.Obtain bids from vendors as needed and consult with Facilities Director in determining capital improvement projects and developing scope of work proposals as needed.Ensure the implementation/testing of the property's emergency preparedness plan and safety protocols.Ensure the daily, weekly, monthly and annual janitorial/maintenance duties are being performed per agency policy and procedures.Maintain building security.Other duties as assigned.QualificationsTwo years' experience managing residential properties with at least 20 units.Be bonded or bondable.Proficiency with computers (especially Windows and MS Office), and experience with property management software.Ability to work within the mission, goals and objectives of Catholic Community Services/Catholic Housing Services.Experience managing and supervising janitorial and maintenance staff.Commitment to developing and safekeeping a workplace which values and supports a culturally diverse work environment.Must have reliable transportation, valid Driver's License, and automobile insurance, and have an acceptable driving record per agency driving policy.Successful completion of Certified Occupancy Specialist for 202 properties must be achieved within first year of employment.

PREFERED QUALIFICATIONS:

Successful completion of post-secondary course work in Social Services, Business Administration or other related field of study.Certificate of completion from community college resident manager course.HUD certified occupancy specialist certificate.Experience in working with elderly people and persons with special needs, particularly the mental ill.Experience in low-income subsidized housing (Section 8, HUD 202, PRAC)Working knowledge of Landlord/Tenant Act and Fair Housing policy.Familiarity with social agencies and social service resources in the area.