Provides Exceptional customer service for the members and guests at PRO Sports Spa and Salon while enforcing club rules and policies. Customer Service is performed with enthusiasm and friendliness and a willingness to help others. Adherence to PRO's Core Values and our mission statement is expected and is crucial to the success of The Spa and Salon at PRO Sports Club.
Offering up to a $10,000.00 Sign on Bonus- DOE!
- Arrive fifteen minutes ahead of your first client to ensure self and job preparedness- Leave all personal matters outside the club- Assure personal station is exceptionally clean, prepared and stocked with necessary tools per WA state DOL laws- All tools must be sanitized and sterilized in accordance with WA state DOL laws- Check daily schedule for any booking errors and relay to the concierge supervisor for correction whenever possible- Scan ahead on your books whenever possible for errors- Graciously greet all guests ensuring they have refreshments and have been offered a cutting robe while escorting them to your station for their service- Using excellent listening skills in your consultation, determine according to the desires, needs and lifestyle the appropriate plan of action- After the consultation clearly communicate the plan of action for their service before continuing- Strive for excellence in all services given- Throughout appointment, clearly explain all products being used and place them in the client's hands whenever possible- Prepare all color with scales, not only to reduce waste but to ensure exact replication if possible- When applicable, provide guests with chemical consent form and obtain their signature. Performpatch test and have them reschedule for 24hrs or later when necessary- Incorporate scalp massage at shampoo bowl- Show guests how to use products and to style their hair so that they may reproduce the look at home- Take all products you recommend to the front desk, a prescription pad may accompany as well- Suggest pre-booking to all clients, advising timing- Sincerely thank each guest for their visit- Communicate potential issues or concerns with management in a timely manner- Work as a team player at all times- Willingness to be flexible with schedule when necessary- Leave station show ready at the end of each shift
What we offer:-Full Time: Paid Time Off-Full Time: Medical/Dental/Vision benefits-Full Time: Wellness Program-Paid Sick Leave-401(K) with a company match-Free club membership to all three facilities (two for full time)-Discounted merchandise, group fitness class, personal training, spa products & services, and much more-Reward program for excellent customer service-Opportunities to win trips to Disney World and Disneyland-Continuing education reimbursement (stipulations apply)
- Hold a current Washington Cosmetology license- Minimum of one year salon experience must include some form of advanced training- Look forward to seeing all other educational achievement to date.
PRO Club is an Equal Opportunity Employer and a Drug and Nicotine Free Business.
Revision Date: 7/31/2017