Medical Support Assistant (office Automation)

Department of Defense Bellevue, NE
* Duties

Help Duties Summary

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The primary purpose of this position is to perform as the senior administrative support assistant in connection with the care and treatment given to patients in wards, clinics, or other such departments of a medical facility.

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* Coordinates patient scheduling activities of the medical facility to ensure a smooth flow of the daily services.

* Performs maintenance of medical records and reviews maintenance of medical records to ensure they are maintained in accordance with Air Force regulations/instructions and other established guidelines.

* Performs a variety of administrative duties in support of the medical facility.

* Uses multiple office automation software with varied functions to produce a wide range of documents, formats, etc.

* Performs a variety of orientation and training duties in support of the medical facility.

Travel Required

Not required

Supervisory status


Promotion Potential


* Job family (Series)

0679 Medical Support Assistance

* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship Required

* Males must be registered for Selective Service, see

* Applicants must meet the OPM typing requirement of 40 words per minute

* This posn is subject to provisions of the DoD Priority Placement Program


SPECIALIZED EXPERIENCE: In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. Applicants must have at least one (1) year of specialized experience at the next lower grade (GS-04) or equivalent. Specialized experience must include: knowledge of a standardized body or rules, procedures, and operations such as available medical facility services, medical terminology used in the facility and the procedures of each unit serviced to give instructions to patients, determine eligibility of patients for care, schedule appointments, rearrange appointments to accommodate emergency situations, refer patients to other units or facilities as needed, and resolve patient complaints and other scheduling problems; knowledge of the spelling and meaning of commonly used medical terminology of the facility to enter patient information into records, give instructions to patients for diagnostic procedures, report test results to patients; and relay information to members of the immediate staff and other services of the facility.


EDUCATION: 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.


COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

* Knowledge of the correct spelling and meaning of medical terminology commonly used by the medical facility; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports.

* Knowledge of the standardized body of rules, procedures, policies, and operations of the medical facility to determine patient eligibility, schedule appointments, maintain appointment schedules, make referrals, give instructions to patients, assemble and update patients' charts, record physicians' orders, and retrieve x-rays, laboratory reports, and other relevant patient data.

* Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, andgraphs.

* Skill in typing; a qualified typist isrequired.

* Ability to plan, organize work, and meetdeadlines.

* Ability to communicate effectively, both orally and in writing using tact anddiplomacy.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


IF USING EDUCATION TO QUALIFY: You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.