Senior Manager - DMC Operations
 Bel Air, VA

About the role:

We are looking for an experienced Senior Manager Operations who will be responsible for leading the our new Destination Management Unit's operations, ensuring travelers' experience and providing end to end on-ground support.

Your responsibilities:

  • Elaborate short-term and long-term planning for operations department including manpower, fleet, other assets, training, and systems requirements

  • Hire and mobilize resources to manage all on-the-ground operations

  • Coordinate  on-the-ground support in KSA; including airports, hotels, tours etc., to meet customer needs and resolve any issues on the ground

  • Ensure high-quality service delivery and following up with service providers where necessary

  • Implement process improvement initiatives to raise the quality of service while reducing costs

  • Shared responsibilities with the sales team & product development to ensure great on-ground experience for tourists

  • Stay connected with the on-ground support team to ensure a seamless journey for the pilgrims

About you:

  • Extensive experience in end to end DMC operations in the Middle East market, preferably KSA market

  • Preferred experience in meet & greet, transfers, and activities operations

  • Excellent leadership, presentation and communication skills, both verbal and written.

  • Strong organizational, problem solving and customer care skills