Member Services Representative

Planet Fitness Bay City, MI
We are seeking a Member Services Representative to join our EPIC team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

* Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!

* Answer phones in a friendly manner and assist callers with a variety of questions.

* Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.

* Respond to member questions and concerns in a timely and professional manner.

Member Accounts:

* Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.

* Handle sensitive and confidential member information and agreements.

Club Cleanliness:

* Go above and beyond to keep the front desk area and lobby clean and orderly.

* Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.

* Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.

* Regular cleaning of all exercise equipment and tanning beds.

* Regular restroom and shower area cleaning and stocking.

Qualifications:

* Must be 18 years of age or older.

* Punctuality and reliability is a must.

* Customer service experience preferred.

Physical Demands:

* Continual standing and walking during your shift.

* Continual talking to members and potential members in person and on the phone during your shift.

* Must be able to lift 45 pounds.

What we offer:

* Great growth opportunities - we are a dynamic and growing company!

* Medical, Dental and Vision insurance benefits (Full Time positions only).

* A sparkling clean work environment (where we all pitch in to keep the club pristine!)

* FREE Black Card Membership!

EOE

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