Omni-Channel Quality Analyst

Randstad
 Basking Ridge, NJ

job summary:

Required skills/attributes:

  • Proven track record with a minimum of 5+ years software/computer engineering experience
  • Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
  • 3+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices.
  • 3+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams.
  • Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Experience using Agile Central
  • Excellent communication and presentation skills.

Preferred Qualifications:

  • A Bachelor of Science Degree in Computer Science, Engineering.
  • Experience with SaaS products, Agile/Scrum, Devops
  • Excellent problem solving and analytical thinking abilities.
  • Experience with relational databases such as Oracle and MS SQL Serer
  • Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)
  • Previous experience with working across onsite and remote/offshore team members

location: Basking Ridge, New Jersey

job type: Contract

salary: $33.50 - 41.88 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities:

  • Effectively plan, define test Strategy/Test Cases, provide QA estimates, and provide test management and Test Reporting throughout the Testing cycle
  • Create test cases, perform manual/automated testing and log detailed defects in Rally
  • Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
  • Work closely with product owners and scrum masters to determine acceptance criteria for testing
  • Should be able to understand the technical details of the product and assist development team in trouble shooting issues
  • Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages
  • Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
  • Experience in developing Manual and automation test strategies with CYARA
  • Design and develop scalable, flexible, and cross-platform automation test frameworks.
  • Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools and close collaboration with development and business

qualifications:

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: No Degree Required

skills:

  • SaaS
  • Agile
  • Devops
  • Oracle
  • MS SQL Serer

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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