Call Center Rep

St Mary's Health System Bangor, ME

Call Center Representative – One Call are responsible for: performing a variety of daily office functions and call center functions to support a multi-physician hospital outpatient practice; serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; Consistently displaying a high level of customer service; and making an exceptional first impression for our patients/visitors when they enter any of our facilities.



* High School diploma or equivalent


* Must be competent and knowledgeable of duties within the medical office setting which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third party payers' requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed

Other Skills Required:

* Excellent interpersonal and communication skills

* Organized

* Flexible

* Ability to work effectively with clinical and non-clinical staff

* Computer skills

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any legally protected status.