Transitional Care Program Assistant

The University of Maryland Medical System Baltimore, MD
Job ID: 62050

Area of Interest: Professionals

Location: Baltimore, MD US

Hours of Work: day

Job Facility: University of Maryland Medical Center

Employment Type: Not Indicated

Shift: DAY

What You Will Do:

I. General Summary

Under direct supervision assists with identifying community resources for patients that are part of the Transitional Care Coordination Program. The transitional care coordination program identifies patients at high risk for readmission to the hospital. In collaboration with the clinical team, this role is accountable for the continuity and integration of patient care services.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Provides assistance to Transitional Care Coordination team to provide patient access to medications before discharge.

* Identifies patient's prescription benefits.

* Obtains pharmacy benefit information.

* Requests prescriptions for patients from health care providers.

* Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient.

2. Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program.

* Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team.

* Communicates the status of the patient referral to referral source in a timely manner. \

* Documents referral status within the Electronic Medical Record.

3. Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care.

4. Provides transport tokens or vouchers, documents administrative details on the transportation log.

5. Documents all patient interactions, both telephone and in-person in the appropriate Electronic Medical Record, regarding continuum of care.

6. Ensures continuity of care with Primary Care Providers and Specialists.

* Schedules patients for appointments with health care providers.

* Reminds patients of pending appointments and contacts them to enquire into reasons for missed appointments.

* Attends appointments with the patient's health care provider if Care Coordinator or Clinical Social Worker are unable to attend the patient's appointment with a health care provider.

7. Orders and maintains office supplies and equipment and maintains related expense records.

8. Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart.

9. Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up.

What You Need to Be Successful:

III. Education and Experience

* High School Diploma or equivalent (GED) is required.

* Two year of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred.

* Maryland Board of Pharmacy registration required.

* Current, valid, Maryland state drivers' license is required.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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