Retail Associate*

Caesars Entertainment Corporation Baltimore, MD
Come Do Your BestWork Here!

Caesars EntertainmentCorporation is the world's largest casino entertainment company. Since itsbeginning in Reno, Nevada more than 70 years ago, Caesars has grown throughdevelopment of new resorts, expansions and acquisitions, and now owns ormanages casino resorts on four continents. The company's resorts operateprimarily under the Harrah's, Caesars and Horseshoe brand names; Caesars alsoowns the London Clubs International family of casinos and the World Series ofPoker.

Since 1951, thelegendary Horseshoe Casino has been all about the gambler. We know how tomake our guests feel like big fish. Our service is secondary to none, ourcasinos are damn nice and our amenities keep our guests wanting more. We have aconfidence that comes from working for the number one casino brand in everymarket in which we operate.

Horseshoe CasinoBaltimore on Russell Street in Baltimore's south side opened in August 2014.Horseshoe Baltimore was designed to maximize connectivity with existinghospitality operators, neighboring professional sports venues M&T BankStadium and Camden Yards, and the city's famed Inner Harbor. With nearly122,000 square feet of non-stop gaming action, the casino features videolottery terminals (VLTs), table games, and a World Series of Poker room. Guy Fieri's Baltimore Kitchen and Bar, Gordon Ramsay Steakhouse and Giada DeLaurentiis, and a "Baltimore Marketplace" featuring authentic Charm City foodoutlets round out the food offerings. Horseshoe Baltimore also featuresnightlife at 14forty, Horseshoe's center bar featuring 24/7 entertainment, notto mention bars such as B'More Beers, which highlights some of Baltimore'sfamed brewers.

JOBSUMMARY:

The Retail SalesAssociate provides excellent customer service and actively promotes the sellingof merchandise, operates a cash register and handles all payment transactionsfor purchase. The Retail Associate receives, unpacks, folds and puts away thedaily deliveries of merchandise. He or she employs selling techniques requiredfor the position. The Retail Sales Associate ensures that the selling areas areneat and clean and complies with visual standards. All retail employees shouldbe outgoing, upbeat, energetic and reliable.

KEY JOB FUNCTIONS:

* Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.

* Maintain customer service levels in accordance with Total Service standards

* Embrace the "Spotlight on Service" behaviors

* Acknowledge and greet guests with a smile

* Be knowledgeable about the Total Rewards program and the benefits it offers the guest

* Be courteous and create a warm, friendly atmosphere for the guest

* Be knowledgeable of the hotel property and the amenities it has to offer

* Assist guest in finding the product requested even if it means calling other stores

* Receive, unpack, fold and put away the daily deliveries of merchandise

* High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations

* Complete stock counts as requested

* Receive the shipments in a timely manner

* Merchandise in accordance with the planograms and notify supervisor of any discrepancies

* List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty

* Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers and customer requests

* Ensure there is an even balance of sizing within the soft line assortment

* Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter

* Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered

* Ensure that the cash wrap is well organized and free of all handwritten notes

* Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)

* Confirm correct signs are in place on sale items or special purchases

EDUCATION and/or EXPERIENCE:

High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.

QUALIFICATIONS:

* Communicate all daily activities to the next shift on duty

* Partner with fellow associates to create a strong team

* Communicate daily activities to the Supervisor on Duty

* Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule

* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

* Promote the selling of merchandise and be able to up sell merchandise

* Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision making process

* Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers

WORK ENVIRONMENT:

* Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered

* Ensure that the cash wrap is well organized and free of all handwritten notes

* Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)

* Confirm correct signs are in place on sale items or special purchases

Disclaimer

While this is intended to be an accuratereflection of the current job, management reserves the right to revise thecurrent job or to require that other or different tasks be performed whencircumstances change, (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments).

As part of Caesars Entertainment'semployment process, finalist candidates will be required to complete abackground check, prior to an offer being extended. These backgroundchecks include:

* Prior Employment Verification

* Education Verification

* Social Security Trace

* Criminal Background Check

* Drug Screen

* Motor Vehicles Records (where required for position)