As a Platform Specialist at ZeroFOX, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customers from social media based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing analysis regarding a variety of digital threats. You will have the opportunity to work within our Global Customer Operations team to validate and escalate threats to Tier 2 investigation team for further analysis and action. This important role will have direct impact on protecting against digital threats, and give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.
Would you like to do this on a daily basis?
- Fulfill a high volume of information requests
- Interpret, understand and act upon rules and procedures
- Be responsible for confidential documents
- Update internal stakeholders on tasking progress
- Track success metrics and Key Performance Indicators
- Analyze social media networks for customer-related risks
- Triage alerts for customers to give real time intelligence
Do you have the right stuff?
- Fluency in the English language
- Extreme attention to detail
- Knowledge of major social networks (knowledge of emerging networks a big plus)
- Ability to extrapolate trends from mass amounts of disparate data
- Solid interpersonal and social skills
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Strong analytical skills
- Must be willing to work an alternative work schedule including partial weekends
Do you have the right attitude?
- You don’t watch the clock and would rather work until you’re satisfied with the day’s work.
- You’re comfortable with a quickly growing team.
- You quickly adapt and recommend solutions as needed.
- As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.
- You’re used to producing superior work while meeting aggressive deadlines.
Do you want to love where you work?
- Amazing Product: ZeroFOX is creating paradigm shifting cyber security product
- Bragging Rights: The Forrester New Wave(™): Digital Risk Protection, Q3 2018, named ZeroFOX a Leader after a thorough evaluation of the top 14 vendors. Learn why Forrester says “ZeroFOX leads the pack in social media protection and digital risk analytics” and describes ZeroFOX as the “best for those that want actionable intelligence and rapid remediation.
- Awesome Culture: ZeroFOX is a community – most describe our team as a group of close-knit, incredibly talented, and highly caffeinated people. Behind ZeroFOX’s numerous accolades lies a vibrant ecosystem where team members have fun and are rewarded for continual innovation, disruption, and taking ownership in their work.
- Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition.
- Benefits: In addition to competitive compensation, full-time employees can participate in our health insurance plans, retirement, and more.
- Best Office in Downtown Baltimore (Federal Hill): Large floor-to-ceiling windows, a productive workspace, an awesome community area and free street parking available.
- Ready to apply? Visit us at to find out more and join the best team in the security industry.
- Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
ZeroFOX, the market leader in digital visibility and protection, safeguards modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using diverse data sources and artificial intelligence-based analysis, the ZeroFOX Platform identifies and remediates targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. The patented ZeroFOX SaaS technology processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, Instagram, Pastebin, YouTube, mobile app stores, the deep & dark web, domains and more.
**ZeroFOX is an Equal Opportunity Employer and participates in e-Verify**