Customer Service Representative
Aerotek is currently hiring for SEVERAL call center representatives in the Baltimore area. MUST HAVE at least 1-2 years of either call center experience, receptionist, or just professional customer service experience.
These folks would be working with their Education client----Answering questions about financial aid, reimbursement, tuition, class schedules, admittance etc. etc.
Under close supervision performs work in accordance with established procedures, but must set priorities and organize work. Somewhat complex problem solving practices are used to assist the customer by using client specific knowledge base systems.
Confer with customers either by specific scripts (outbound) or to assist the customer with answers to their questions using client systems and knowledge base for inbound projects.
Works with multiple client-specific strategies for servicing accounts.
Works with multiple client CRM systems and knowledge base systems.
In some cases may provide email and or live chat support.
Refers problematic customer calls to management when necessary.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.