Customer Service
1st Choice
 Baltimore, MD

Job Summary: The Administrator will assist the department by performing any combination of entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

Essential Job Duties:

· Answer general inbound calls and place outbound calls with the goal of collecting and updating information, verifying information, and providing guidance with processing forms

· Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services and products to assist customers and clients

· Type or generate letters and other documents as necessary

· Assist in the maintenance of the office record and filing systems

· Retrieve, log, and route correspondence (faxes, email, letters, etc.)

· Prepare outgoing or log incoming shipments

· Ensure document control of mail and project correspondence

· Perform data entry functions when necessary

· Perform other duties as assigned by leadership

Education and Experience Requirements:

· High school diploma or GED required with 0-2 years experience required

· Proficient in the use of Microsoft Office products

· Excellent organizational, written, and verbal communication skills

· Ability to perform comfortably in a fast-paced, deadline-oriented work environment

· Ability to work as a team member, as well as independently

· Must be able to remain in a stationary position for an extended period of time

· Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

· Work is constantly performed in an office environment