Customer Service
1st Choice
 Baltimore, MD

Job Summary: The Administrator will assist the department by performing any combination of entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.



Essential Job Duties:



· Answer general inbound calls and place outbound calls with the goal of collecting and updating information, verifying information, and providing guidance with processing forms



· Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services and products to assist customers and clients



· Type or generate letters and other documents as necessary



· Assist in the maintenance of the office record and filing systems



· Retrieve, log, and route correspondence (faxes, email, letters, etc.)



· Prepare outgoing or log incoming shipments



· Ensure document control of mail and project correspondence



· Perform data entry functions when necessary



· Perform other duties as assigned by leadership



Education and Experience Requirements:



· High school diploma or GED required with 0-2 years experience required



· Proficient in the use of Microsoft Office products



· Excellent organizational, written, and verbal communication skills



· Ability to perform comfortably in a fast-paced, deadline-oriented work environment



· Ability to work as a team member, as well as independently



· Must be able to remain in a stationary position for an extended period of time



· Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds



· Work is constantly performed in an office environment